Natasha
Patna
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
PACE INFOTECH
10.2020 - 10.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor in Commerce ( Hons.) -
Magadh University
Patna09.2020
Intermediate -
St. Dominic Savio's High School
Patna06.2017
Marticulation -
Patliputra Central School
Patna03.2015
Skills
- Account Management
- Promotional Support
- Minute Taking
- Typing Proficiency
- MS Excel
- Effective Communication
- Data Entry
- Professional Work Ethics
- Customer Queries
- Internal Department Communication
Certification
- Basic Computer Certification from UDEMY in 2023 .
- Chief Customer Experience Officer Executive Certification from UDEMY in 2023 .
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Strenghts
- Go - getter - Energetic and determined to achieve my goals .
- Organized and Self-Descplined - Take full responsibility to deliver my work on time .
- Learn and be Curious - Curious about new possibilities and taking action to explore them .
Timeline
Customer Service Executive
PACE INFOTECH
10.2020 - 10.2022
Bachelor in Commerce ( Hons.) -
Magadh University
Intermediate -
St. Dominic Savio's High School
Marticulation -
Patliputra Central School
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