Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
PACE INFOTECH
10.2020 - 10.2022
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Described product and service details to customers to provide information on benefits and advantages.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor in Commerce ( Hons.) -
Magadh University
Patna
09.2020
Intermediate -
St. Dominic Savio's High School
Patna
06.2017
Marticulation -
Patliputra Central School
Patna
03.2015
Skills
Account Management
Promotional Support
Minute Taking
Typing Proficiency
MS Excel
Effective Communication
Data Entry
Professional Work Ethics
Customer Queries
Internal Department Communication
Certification
Basic Computer Certification from UDEMY in 2023 .
Chief Customer Experience Officer Executive Certification from UDEMY in 2023 .
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Strenghts
Go - getter - Energetic and determined to achieve my goals .
Organized and Self-Descplined - Take full responsibility to deliver my work on time .
Learn and be Curious - Curious about new possibilities and taking action to explore them .
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