Summary
Overview
Work History
Education
Skills
Certification
Languages
Strenghts
Timeline
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Natasha

Natasha

Patna

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Executive

PACE INFOTECH
10.2020 - 10.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Education

Bachelor in Commerce ( Hons.) -

Magadh University
Patna
09.2020

Intermediate -

St. Dominic Savio's High School
Patna
06.2017

Marticulation -

Patliputra Central School
Patna
03.2015

Skills

  • Account Management
  • Promotional Support
  • Minute Taking
  • Typing Proficiency
  • MS Excel
  • Effective Communication
  • Data Entry
  • Professional Work Ethics
  • Customer Queries
  • Internal Department Communication

Certification

  • Basic Computer Certification from UDEMY in 2023 .
  • Chief Customer Experience Officer Executive Certification from UDEMY in 2023 .

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Strenghts

  • Go - getter - Energetic and determined to achieve my goals .
  • Organized and Self-Descplined - Take full responsibility to deliver my work on time .
  • Learn and be Curious - Curious about new possibilities and taking action to explore them .

Timeline

Customer Service Executive

PACE INFOTECH
10.2020 - 10.2022

Bachelor in Commerce ( Hons.) -

Magadh University

Intermediate -

St. Dominic Savio's High School

Marticulation -

Patliputra Central School
Natasha