Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
Generic

Natasha Bhandari

Delhi

Summary

4+ years of experience in customer service, accounts receivable, Billing and order and contract management. Skilled in problem-solving and invoicing.

Overview

5
5
years of professional experience

Work History

Management Trainee

GENPACT INDIA PVT LTD
Noida Expressway
05.2023 - Current
  • Dealing with the full chain of contract( Contract creation to Contract termination)
  • Monitoring and executing the entire flow of contract preparation, execution, renewal and termination via coordinating with all internal/ external stakeholders involved in the process
  • Validating the SKU's before processing the price activation in SAP
  • Drafting and revising contracts
  • Ensuring that all contracts are accurate and relevant documentation is correct
  • Resolving Vendor's queries over mails and calls
  • Updating all the vendor's products & price in the SAP
  • Preparing daily reports for the contracts and pricing in excel
  • Maintaining the query tracker for the team.

Sr. Agent

IQOR SERVICE PVT INDIA LTD
Noida
02.2021 - 05.2023
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns
  • Delivered exceptional service to each customer by listening to concerns
  • Planned practical actions to retrieve outstanding debts
  • Negotiate payment installment
  • Processed exceptions and customer service requests from other departments and business units in an appropriate manner
  • Contact and follow up with customers to resolve billing issues.

Customer Service Representative

IENERGIZER
Noida
11.2019 - 04.2020
  • Escalated customer complaints as required, aiding positive outcomes for maximized retention ratings
  • Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation
  • Keep customers' records accurate and up to date, enabling smooth correspondence and account care.

Education

MA - Economics

Indira Gandhi Open University
01.2018

B. Com -

Delhi University
01.2014

12th -

Ox Ford Public School
01.2011

10th -

Ox Ford Public School
01.2009

Skills

  • SAP (ECC, Vistex, Tahiti)
  • POWER BI
  • SALESFORCE
  • CLICK VIEW
  • SHARE POINT
  • I5
  • MS OFFICE
  • MS WORD
  • MS EXCEL

Personal Information

Date of Birth: 01/20/93

Languages

  • English
  • Hindi

Languages

English
Beginner
A1
Hindi
Beginner
A1

Timeline

Management Trainee

GENPACT INDIA PVT LTD
05.2023 - Current

Sr. Agent

IQOR SERVICE PVT INDIA LTD
02.2021 - 05.2023

Customer Service Representative

IENERGIZER
11.2019 - 04.2020

MA - Economics

Indira Gandhi Open University

B. Com -

Delhi University

12th -

Ox Ford Public School

10th -

Ox Ford Public School

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Natasha Bhandari