Natasha Dewri
Chennai
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
4
4
years of professional experience
Work History
MIS EXECUTIVE
TVS ELECTRONICS
Chennai
04.2024 - Current
- Automated report generation and scheduling to improve overall efficiency.
- Conducted data analysis and presentations using Excel and PowerPoint tools.
- Established processes for management report requests and support access.
- Performed regular data backups to guarantee integrity of information.
- Coordinated effectively with various teams to facilitate communication.
- Examined metrics and prepared IT project progress reports.
SENIOR PROCESS ASSOCIATE
Auditics Private Limited
Chennai
12.2022 - 12.2023
- Adhered to quality and service standards, supporting operational goals.
- Managed multiple competing priorities while ensuring exceptional results for clients and organization.
- Prepared management information systems reports weekly, monthly, quarterly, and yearly.
- Participated in team meetings and one-on-one discussions with managers to enhance process efficiency.
- Supported accounting and auditing teams in daily operations.
- Provided administrative assistance to manager, facilitating workflow.
- Established work procedures and schedules, tracking daily staff performance.
- Scheduled and confirmed client appointments, ensuring timeliness and accuracy.
CUSTOMER SERVICE ASSOCIATE
Hapag Lloyd Global Services
Chennai
09.2021 - 11.2022
- Resolved customer inquiries and issues, enhancing overall satisfaction levels.
- Processed orders accurately, ensuring timely product delivery to customers.
- Trained new associates in policies and procedures, promoting a supportive work environment.
- Managed customer booking requests with precision and attention to detail.
- Communicated effectively with internal and external customers, fostering collaboration.
- Ensured processing of all shipping requests in compliance with operational standards.
- Coordinated closely with operations and sales teams to streamline workflows.
- Provided transshipment status updates to customers upon request.
Education
DIPLOMA IN FREIGHT FORWARDING - SUPPLY CHAIN MANAGEMENT
STED Council
Chennai08.2022
INTERNATIONAL DIPLOMA IN LOGISTICS AND TRANSPORT - SUPPLY CHAIN MANAGEMENT
Chartered Institute of Logistics And Transport U.K
Chennai11.2021
MASTER OF COMMERCE - COMMERCE
Agurchand Manmull Jain College
Chennai04.2021
BACHELOR OF COMMERCE (CS) - COMMERCE
Agurchand Manmull Jain College
Chennai04.2018
CS EXECUTIVE LEVEL - COMMERCE
Institute of Company Secretaries India
ChennaiSkills
- Microsoft Office proficiency
- Customer interaction and support
- Database management and CRM
- Excel expertise
- Supply chain coordination
- Presentation delivery
- Team collaboration and support
- Administrative assistance
- KPI tracking and reporting
- Audit support
Languages
Hindi
First Language
English
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
MIS EXECUTIVE
TVS ELECTRONICS
04.2024 - Current
SENIOR PROCESS ASSOCIATE
Auditics Private Limited
12.2022 - 12.2023
CUSTOMER SERVICE ASSOCIATE
Hapag Lloyd Global Services
09.2021 - 11.2022
DIPLOMA IN FREIGHT FORWARDING - SUPPLY CHAIN MANAGEMENT
STED Council
INTERNATIONAL DIPLOMA IN LOGISTICS AND TRANSPORT - SUPPLY CHAIN MANAGEMENT
Chartered Institute of Logistics And Transport U.K
MASTER OF COMMERCE - COMMERCE
Agurchand Manmull Jain College
BACHELOR OF COMMERCE (CS) - COMMERCE
Agurchand Manmull Jain College
CS EXECUTIVE LEVEL - COMMERCE
Institute of Company Secretaries India
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