Summary
Overview
Work History
Education
Skills
Position desired
Hobbies
Certification
Personal Information
Languages
Timeline
Generic

Natasha Dhamija

Travel Advisor
New Delhi

Summary

Skilled in delivering exceptional customer service by effectively handling inquiries and complaints to ensure client satisfaction and foster long-term relationships. Proficient in identifying and leveraging opportunities to upsell travel products and services, such as insurance, tours, and upgrades, to enhance the customer experience and drive revenue growth.

Overview

8
8
years of professional experience

Work History

Senior Executive

Fareportal India
3 2022 - Current
  • Gained in-depth knowledge of company products, enabling effective communication of benefits and solutions to customers
  • Quickly addressed customer issues and resolved sales cycle obstacles to facilitate smooth deal closures
  • Consistently met Key Performance Indicators (KPIs), focusing on sales targets and other crucial performance metrics to enhance productivity
  • Demonstrated adaptability and a positive attitude in converting challenging leads into successful sales
  • Developed strong interpersonal skills to effectively communicate product/service features and foster a sales-friendly environment
  • Implemented innovative strategies to improve work efficiency and maintained adherence to operational protocols and procedures.

Senior Sales Executive

Czone Solutions Inc
01.2019 - 02.2022
  • Worked on international voice processes for U.S
  • And Australian customers
  • Managed the entire sales cycle, from initial customer interaction to remote support and product upselling
  • Followed up with potential clients through calls and emails to nurture leads
  • Generated additional revenue through upselling to existing customers.

Senior Sales Executive

JMD Teleservices Pvt. Ltd.
04.2018 - 12.2018

Sales Executive

Printers Tech Pvt. Ltd.
01.2017 - 03.2018

Education

Bachelor of Arts - English (hons)

BA English(Hons)
Greater Noida, India
04.2001 -

Senior Secondary -

St Stephens Senior Secondary School
New Delhi, India
04.2001 -

National Open School -

CSKM Public School
New Delhi, India
04.2001 -

Skills

Sales Expertise

Position desired

Travel Advisor - Senior Sales & Customer Service Executive 

Hobbies

Listening to music, swimming, internet surfing, cooking.

Certification

Diploma in Fashion Designing (Delhi University, JDM Vocational Center)

Personal Information

Place of Birth: New Delhi

Languages

Fluent in English and Hindi (written and spoken).

Timeline

Senior Sales Executive

Czone Solutions Inc
01.2019 - 02.2022

Senior Sales Executive

JMD Teleservices Pvt. Ltd.
04.2018 - 12.2018

Sales Executive

Printers Tech Pvt. Ltd.
01.2017 - 03.2018

Bachelor of Arts - English (hons)

BA English(Hons)
04.2001 -

Senior Secondary -

St Stephens Senior Secondary School
04.2001 -

National Open School -

CSKM Public School
04.2001 -

Senior Executive

Fareportal India
3 2022 - Current

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Natasha DhamijaTravel Advisor