Natasha Dhamija
Travel Advisor
New Delhi
Summary
Skilled in delivering exceptional customer service by effectively handling inquiries and complaints to ensure client satisfaction and foster long-term relationships. Proficient in identifying and leveraging opportunities to upsell travel products and services, such as insurance, tours, and upgrades, to enhance the customer experience and drive revenue growth.
Overview
8
8
years of professional experience
Work History
Senior Executive
Fareportal India
3 2022 - Current
- Gained in-depth knowledge of company products, enabling effective communication of benefits and solutions to customers
- Quickly addressed customer issues and resolved sales cycle obstacles to facilitate smooth deal closures
- Consistently met Key Performance Indicators (KPIs), focusing on sales targets and other crucial performance metrics to enhance productivity
- Demonstrated adaptability and a positive attitude in converting challenging leads into successful sales
- Developed strong interpersonal skills to effectively communicate product/service features and foster a sales-friendly environment
- Implemented innovative strategies to improve work efficiency and maintained adherence to operational protocols and procedures.
Senior Sales Executive
Czone Solutions Inc
01.2019 - 02.2022
- Worked on international voice processes for U.S
- And Australian customers
- Managed the entire sales cycle, from initial customer interaction to remote support and product upselling
- Followed up with potential clients through calls and emails to nurture leads
- Generated additional revenue through upselling to existing customers.
Senior Sales Executive
JMD Teleservices Pvt. Ltd.
04.2018 - 12.2018
Sales Executive
Printers Tech Pvt. Ltd.
01.2017 - 03.2018
Education
Bachelor of Arts - English (hons)
BA English(Hons)
Greater Noida, India 04.2001 -
Senior Secondary -
St Stephens Senior Secondary School
New Delhi, India 04.2001 -
National Open School -
CSKM Public School
New Delhi, India 04.2001 -
Skills
Sales Expertise
Strong ability to drive sales and achieve targets through effective selling techniques
Skilled in identifying customer needs and recommending suitable travel products and services
Upselling and Cross-Selling
Expertise in upselling and cross-selling additional travel services such as insurance, tours, and upgrades
Persuasive communication skills to promote higher-value options to clients
Communication and Negotiation Skills
Strong verbal and written communication skills to effectively present travel options and negotiate deals
Ability to clearly convey the benefits of travel products and close sales confidently
Booking Systems and Technology Proficiency
Experience using Global Distribution Systems (GDS) like Amadeus & Sabre
Position desired
Travel Advisor - Senior Sales & Customer Service Executive
Hobbies
Listening to music, swimming, internet surfing, cooking.
Certification
Diploma in Fashion Designing (Delhi University, JDM Vocational Center)
Personal Information
Place of Birth: New Delhi
Languages
Fluent in English and Hindi (written and spoken).
Timeline
Senior Sales Executive
Czone Solutions Inc
01.2019 - 02.2022
Senior Sales Executive
JMD Teleservices Pvt. Ltd.
04.2018 - 12.2018
Sales Executive
Printers Tech Pvt. Ltd.
01.2017 - 03.2018
Bachelor of Arts - English (hons)
BA English(Hons)
04.2001 -
Senior Secondary -
St Stephens Senior Secondary School
04.2001 -
National Open School -
CSKM Public School
04.2001 -
Senior Executive
Fareportal India
3 2022 - Current