Natasha Dhamija
Travel Advisor
New Delhi
Summary
Skilled in delivering exceptional customer service by effectively handling inquiries and complaints to ensure client satisfaction and foster long-term relationships. Proficient in identifying and leveraging opportunities to upsell travel products and services, such as insurance, tours, and upgrades, to enhance the customer experience and drive revenue growth.
Overview
8
8
years of professional experience
Work History
Senior Executive
Fareportal India
3 2022 - Current
- Gained in-depth knowledge of company products, enabling effective communication of benefits and solutions to customers
- Quickly addressed customer issues and resolved sales cycle obstacles to facilitate smooth deal closures
- Consistently met Key Performance Indicators (KPIs), focusing on sales targets and other crucial performance metrics to enhance productivity
- Demonstrated adaptability and a positive attitude in converting challenging leads into successful sales
- Developed strong interpersonal skills to effectively communicate product/service features and foster a sales-friendly environment
- Implemented innovative strategies to improve work efficiency and maintained adherence to operational protocols and procedures.
Senior Sales Executive
Czone Solutions Inc
01.2019 - 02.2022
- Worked on international voice processes for U.S
- And Australian customers
- Managed the entire sales cycle, from initial customer interaction to remote support and product upselling
- Followed up with potential clients through calls and emails to nurture leads
- Generated additional revenue through upselling to existing customers.
Senior Sales Executive
JMD Teleservices Pvt. Ltd.
04.2018 - 12.2018
Sales Executive
Printers Tech Pvt. Ltd.
01.2017 - 03.2018
Education
Bachelor of Arts - English (hons)
BA English(Hons)
Greater Noida, India 04.2001 -
Senior Secondary -
St Stephens Senior Secondary School
New Delhi, India 04.2001 -
National Open School -
CSKM Public School
New Delhi, India 04.2001 -
Skills
Sales Expertise
Position desired
Travel Advisor - Senior Sales & Customer Service Executive
Hobbies
Listening to music, swimming, internet surfing, cooking.
Certification
Diploma in Fashion Designing (Delhi University, JDM Vocational Center)
Personal Information
Place of Birth: New Delhi
Languages
Fluent in English and Hindi (written and spoken).
Timeline
Senior Sales Executive
Czone Solutions Inc
01.2019 - 02.2022
Senior Sales Executive
JMD Teleservices Pvt. Ltd.
04.2018 - 12.2018
Sales Executive
Printers Tech Pvt. Ltd.
01.2017 - 03.2018
Bachelor of Arts - English (hons)
BA English(Hons)
04.2001 -
Senior Secondary -
St Stephens Senior Secondary School
04.2001 -
National Open School -
CSKM Public School
04.2001 -
Senior Executive
Fareportal India
3 2022 - Current
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