NATASHA G
Bengaluru
Summary
Dedicated Quality Assurance and Customer Service Professional with experience in UK telecommunications support and quality management systems. Proven expertise in SOP documentation, CAPA processes, ISO 27001 internal and external audits, and customer service excellence. Strong analytical skills with a commitment to compliance, process improvement, and operational efficiency.
Overview
4
4
Languages
Work History
Senior Customer Service Associate – UK Telecommunications
First source Solutions Private Limited
- Provided end-to-end customer support for UK telecom clients, handling service, billing, and technical queries
- Ensured compliance with SLA requirements, quality standards, and data protection policies
- Delivered high levels of customer satisfaction through effective issue resolution
- Maintained accurate documentation of customer interactions and resolutions
- Consistently met productivity and quality performance targets
- Worked for 1.5 Year Experience
Quality Assurance Representative
ALWIS Private Limited
- Developed and maintained Standard Operating Procedures (SOPs) in line with organizational and compliance standards
- Managed CAPA (Corrective and Preventive Action) activities to address non-conformities and improve processes
- Conducted internal audits and supported external audits
- Actively involved in ISO 27001 (Information Security Management System) audit processes
- Assisted in audit planning, documentation review, evidence collection, and closure of findings
- Ensured ongoing compliance with quality and information security requirements
- Working as Quality Assurance Representative
Education
BBA - Business Administration
Cambridge Institute of Technology
Bengaluru, India 04.2001 -
Skills
- Quality Assurance & Compliance
Timeline
BBA - Business Administration
Cambridge Institute of Technology
04.2001 -
Senior Customer Service Associate – UK Telecommunications
First source Solutions Private Limited
Quality Assurance Representative
ALWIS Private Limited