Natasha Monteiro
Mumbai
Summary
Detail-oriented Packaged App Development Associate with 2.5 years of total experience. Over one year of hands-on expertise in SAP Concur implementation, testing, and support, with a strong track record of reducing recurring incidents, enhancing system accuracy, and streamlining workflows. Skilled in integration, requirement analysis, and delivering end-to-end functional support.
Overview
2
2
years of professional experience
Work History
Packed App development associate
Accenture
07.2023 - Current
- Serving as the primary resource for SAP Concur configuration and functional support within the Expense, Request and Travel modules.
- Performing configuration changes, including audit rules, car configuration, exceptions, localizations, account code hierarchy, list management, email reminders, form field customizations, and report layout modifications, based on evolving business requirements.
- Managing and resolving Concur profile-related issues, ensuring seamless user access, and system usability.
- Providing L2 support, investigating, and resolving complex issues to ensure uninterrupted system operations and adherence to business SLAs.
- Supporting SAP integration by analyzing posting issues related to Concur expense postings and resolving IDoc failure issues.
- Working with ServiceNow for handling incidents, service requests, problem management, and change requests to ensure proper lifecycle management of user-reported issues and enhancements.
- Received training in SAP FICO and have gained comprehensive knowledge in financial accounting and controlling processes within SAP's ERP system.
Education
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -
Fr. Conceicao Rodrigues Institute of Technology
01-2023
12th/ HSC -
BK Birla College of Arts, Science And Commerce
01-2019
Skills
- SAP Concur (configuration)
- SAP FICO
- Python
- Team collaboration
- Effective communication
Timeline
Packed App development associate
Accenture
07.2023 - Current
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY -
Fr. Conceicao Rodrigues Institute of Technology
12th/ HSC -
BK Birla College of Arts, Science And Commerce