Natasha Naik
Vikhroli East
Summary
Client onboarding and management specialist with 9.5 years of experience in client onboarding, customer due diligence, KYC/AML screening, and regulatory adherence. Skilled in coordinating cross-functional teams for smooth account setup, documentation, and data management. Strong knowledge of policies and stakeholder management to ensure efficient, compliant onboarding, and client servicing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate, Client Management
Standard Chartered Bank
Mumbai
11.2015 - Current
- Ensured strict adherence to bank policies and regulatory standards on Know Your Customer (KYC) and Anti-Money Laundering (AML) for the assigned client portfolio.
- Liaised with clients to gather necessary information, confirmations, and documentation, ensuring seamless execution of activities with minimal disruption to business operations.
- Coordinated with cross-functional internal teams to ensure timely and accurate client onboarding.
- Conducted regular and periodic reviews of existing clients to ensure timely completion of documentation in line with RBI regulations and internal group quality standards.
- Conducted thorough research using client websites, company registrars, stock exchanges, reputable third-party data providers, and public domain sources to validate client information
- Performed comprehensive background checks on clients, associated parties (including controlling persons, account signatories, and directors), parent companies, and intermediary shareholders.
- Identified and validated ownership structures of clients to determine ultimate beneficial owners (UBOs), and controlling directors/shareholders.
- Conducted PEP, sanctions, and adverse media screening on clients and associated stakeholders using internal systems and reputable public-domain sources.
- Ensured compliance with all relevant internal policies and procedures, as per Group and regulatory standards.
- Coordinated with operations teams for account opening/closure, signature maintenance, and static data updates.
- Updated Legal Entity Identifiers (LEIs) in internal systems to maintain data accuracy and compliance.
- Completed financial market (FM) due diligence and collaborated with internal teams for FM ID creation.
- Engaged with clients to collect stock statements, audit reports, insurance policies, and valuation reports; maintained tracking for timely submissions.
- Facilitated the setup of standing instructions and sweep arrangements in client accounts, in coordination with operations.
- Managed the creation of non-CASA accounts and monitored the end use of transactions to ensure transparency and regulatory alignment.
- Contributed to various remediation exercises and process improvement initiatives for operational efficiency.
- Maintained a strong knowledge of internal policies and fostered effective relationships with stakeholders (RM, TB, FM, Ops, GBS) to ensure smooth client servicing.
- Resolved technical queries related to checks and manual RTGS/NEFT transactions.
- Handled domestic and cross-border orders, notices, and exchange of information documentation.
- Coordinated with Financial Crime Compliance (FCC) and Risk Managers for approvals related to client onboarding and periodic reviews.
- Utilized applications such as GNS and public domain tools (SEC EDGAR, ACRA, MCA) for comprehensive background, sanctions, and adverse media checks.
Education
B.com - Banking and Insurance
SIES College of Commerce And Economic
Mumbai, India07-2015
H.S.C -
SIES College of Commerce and Economics
Mumbai, India01.2012
S.S.C -
A M Kewalramani Premier High School
Mumbai, India01.2010
Skills
- MS Excel
- PowerPoint
- MS Word
- Quick learner
- Client onboarding
- Customer relationship management
- Cross-functional teamwork
- Transaction processing
- Adaptable to changes
- Excellent communication skills
- Strong analytical abilities
- Effective decision-making skills
- Excellent team player
Accomplishments
- Circle of Excellence (Standard Chartered Bank) [2019]
- 5-Year Service Award (Standard Chartered Bank) [2022]
Certification
- Certificate of merit from AMK Premier High School for securing the highest marks in science at the SSC Board examination
Custom
- Drawing
- Listening to music
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Custom
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Associate, Client Management
Standard Chartered Bank
11.2015 - Current
B.com - Banking and Insurance
SIES College of Commerce And Economic
H.S.C -
SIES College of Commerce and Economics
S.S.C -
A M Kewalramani Premier High School
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