Natasha Pardeshi

• Conducted market and competitive intelligence analysis to analyze USA competitive and industry trends and worked closely with product and softwear development team.
• Monitored metrics and developed actionable insights to improve efficiency and performance .
• Onboarded international Sellers.
• Handled 25 Indian merchants understanding their requirement and working closely with cross-functional team to find the solution in the best possible way to fulfill
• Worked around various metrics such as NDR/RTO, weight discrepancies, and pricing to reduce month on month churn percentage of customers

Spearheaded strategic account management for e-commerce business accounts of USA Market.

• Build strategic relationships, proactive communication, guaranteeing utmost customer satisfaction and achieving an exceptional 98% retention rate.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Accelerated 30+ QBRs with resulting in a 95% contract renewal rate and upsell revenue through accelerating product adoption and driving key revenue product features.
• Worked closely with cross-functional teams to ensure that merchant requirements are best-fulfilled.

• Analyzed sales data to identify trends and devised action plans to increase sales.
• Identified opportunities to increase store sales and developed actionable strategies.
• Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
• Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
• Collaborated with sales team to identify and fulfill customer needs.
• Monitored sell-through every week to achieve the targeted sell-through and used promotional activities to enhance sales.
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