Learning and Development Specialist with 10 years experience. In-depth knowledge of onboarding and training employees, effectively planning strategies to meet staff development requirements. Experienced in using learning management systems to drive training and development across all company levels.
Hi, I’m
Natasha Prasad
Bangalore
Summary
Overview
12
years of professional experience
Work History
Pole To WinBangalore
Senior Learning and Development specialist
10.2017 - Current
Job overview
- Handled lead duties for the L&D Player Support team across the globe
- Handled and managed Stakeholders in multiple projects
- Completed projects in alignment with target deadlines and financial objectives.
- Developed individualized and group programs for my team
- Designed, planned, organized, and directed orientation and training programs for employees or customers.
- Offered specific training programs to help my team maintain or improve job skills.
- Identified training needs and developed content while evaluating existing programs.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Assessed training needs through surveys, interviews with employees, focus groups, and consultation with managers.
- Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
- Managed 10 individual projects simultaneously for product lifecycle development.
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
- Project Management
- Created and delivered MBR and WBR
- Been a part of Agile projects for the organization’s betterment
- Developed SOPs for Content Moderation and Social Media team
- Scheduled New hire, refresher, and Upskill training for teams across the globe after analyzing trends
- Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and installing upgrades - 20 modules (X 4 presentations per module, on an average)
- Assisted in developing and transitioning the Chat platform
- Training based on TNI after identifying training and development needs
- Trained over 657,000 approx hours in the span of 5 years
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
247AiBangalore
Senior Trainer
12.2010 - 10.2017
Job overview
- Identify training and development needs, training assessments, and performance reviews, through job analysis, regular consultation with business managers and human resources departments
- Leading team of 6 trainers dealing with an end-to-end solution to the needs of clients/partners
- Maintain and improve operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and installing upgrades
- Client/Partner relationship building, interacting with various departments through project management and emails
- Prepare Training performance reports by collecting, analyzing, and summarizing data and trends
- Maintain professional and technical knowledge by tracking emerging trends in training
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- End-to-end client calls on performance, inferences, focus areas, and action plans
- Was part of a TTT session conducted in Florida, USA
- Introduced a new line of business (Point of sale- Petroleum services) to [24]7
- Handled Learning management systems part of [24]7 and a part of the Client
- Written Facilitator guides and Participation guides for the curriculum
- IAP – Improvement Action Plan
- Scope includes New Hires, agents in nesting, and tenured advisors trigger would be client matrices and RQ
- Performance on client metrics and RQ would be the means of measurement
- The entire process is mapped back to the training KRA
- BQ Management – Bottom Quartile Management
- Scope includes tenured and non-tenured agents
- Flagged by QA/ Operations which would include performance on both client and RQ as a metric
- For a non-tenured agent, the above would apply to post-nesting completion
- Managing Client Interactions
- Scheduling calibration sessions on the progress of new hires in nesting and call behaviors for tenured agents
- Agent accreditation process
- Approval of refresher content
- Coordinating new process transition
- Scheduling, and staffing of agents when in Nesting alongside operations
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Recruited, trained and mentored new instructors.
- Provided virtual training and online presentations.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Arranged meeting spaces and supporting materials for each class.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Oversaw day-to-day functions of the training department.
- Hired, trained, and oriented five new instructors for long-term success.
- Partnered with instructors to consistently increase the annual graduation rate.
- Managed training center and developed curriculum and training
- Translated business needs into technical specifications and developed methods to integrate IT products and customize existing technology.
- Evaluated training needs to improve training quality.
Education
Kendriya VishwavidyalayaTamil Nadu
Bachelor of Commerce from Accounting
09.2013
University Overview
Skills
- Basic Lean
- Communication Skills
- Virtual Learning Management
- Problem-Solving
- Improvement Strategies
- Understanding and Creation of Standard Operating Procedures
- Learning Strategies
- Critical Thinking
- Client Retention
- Survey Management
- Team Exercises
- Simulation Leadership
- Facilitation Skills
- Customer Service for Operations and different departments
- Transactional Analysis
- People Skills and handling difficult people
- Project Management
- Instructional Design: Model of ID
- Time Management
- Leadership Mindsets
- Trainer the trainer
- Client Interaction
- Recruitment
- Motivational Training
- Team Building
- Coaching Skills and Mentoring
- Building Culture
- Microsoft Office
- Job Skill-Building
- Employee Interviewing
- Course Materials Development
- Stakeholder Management
Timeline
Senior Learning and Development specialist
Pole To Win
10.2017 - Current
Senior Trainer
247Ai
12.2010 - 10.2017
Kendriya Vishwavidyalaya
Bachelor of Commerce from Accounting
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