Natasha Singh
Ponda-Goa
Summary
Confident retail sales advisor with 2+ background in sales. Demonstrated history of processing order, solving customer queries and endless desire to exceed company targets. Offering a confident approach with award-winning customer service skills.
Overview
4
4
years of professional experience
Work History
Operations Executive
Crompton Greaves Consumer Electricals Ltd
Ponda, India
03.2023 - Current
- Managed day-to-day operations to ensure smooth workflow and timely execution of business processes.
- Generated and processed Purchase Orders (POs) using SAP, ensuring accuracy and compliance with procurement policies.
- Coordinated with procurement, vendors, and finance teams for PO approvals, order tracking, and timely delivery.
- Analyzed daily/weekly MIS data to identify stock gaps, slow-moving items, and critical shortages.
- Resolved operational and supply chain issues to maintain service continuity.
- Monitored and analyzed key performance metrics to identify gaps and implement process improvements.
- Analyzed daily/weekly MIS data to identify stock gaps, slow-moving items, and critical shortages.
- Identified issues, analysed information and provided solutions to problems.
- Ensured compliance with company policies, quality standards, and regulatory requirements.
- Managed documentation, contracts, and internal audits effectively.
Retail Sales Associate
Vodafone Idea Limited
Panjim
08.2022 - 02.2023
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Worked flexibly across multiple customer access points.
- Resolved customer queries using active listening and problem-solving skills.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Worked checkout and floor sales during peak seasonal trade periods.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Learnt about new goods and services by attending seminars, workshops and conferences for demonstrations and walkthroughs.
- Researched and understood current products and services, available features and pricing for use in advising clients.
- Verified and updated customer information in company databases for billing, order processing and delivery purposes.
- Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions.
Customer Sales Representative
Mahindra & Mahindra - Naik motors
Ponda
12.2021 - 07.2022
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
- Liaised with potential customers to determine needs and provide recommendations.
- Assisted customers with product-related questions, feedback and complaints.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Stayed current on policies, procedures and standards to offer optimal support.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Education
Bachelor of Commerce -
Swami Vivekananda College of Commerce
Ponda2021
HSSC - Commerce
Ameya Vidyaprasarak Mandal HSS
Ponda2018
SSC -
Dada Vaidhya High School
Ponda, Goa2016
Skills
- SAP
- Tally Marketing
- Microsoft Excel
- Organisational skills
- Data entry
- Customer service
- Customer Relations
- Product knowledge
- Merchandise Control
- Sales Trend Analysis
- Client communication
- Lead Development
Affiliations
Outstanding Performance Award for the month of :- September 2022, January 2023,October 2023, December 2023.
Languages
Konkani
First Language
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Operations Executive
Crompton Greaves Consumer Electricals Ltd
03.2023 - Current
Retail Sales Associate
Vodafone Idea Limited
08.2022 - 02.2023
Customer Sales Representative
Mahindra & Mahindra - Naik motors
12.2021 - 07.2022
Bachelor of Commerce -
Swami Vivekananda College of Commerce
HSSC - Commerce
Ameya Vidyaprasarak Mandal HSS
SSC -
Dada Vaidhya High School