Natasha Verma
Gaur City, Greater Noida
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon Development Center
Noida
08.2023 - Current
- Resolved various customer concerns about billing, order updates, product data and return procedures.
- Built robust customer relationships through expert product and service knowledge.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Reached SME designation within 10 months of tenure at Amazon.
- Facilitated operations for diverse regions including Uk, Canada, and India.
Sales Manager
SRBS Bhartiya Airways Services Pvt Ltd.
Noida
04.2022 - 06.2022
- Achieved company growth and brand development through market expansion and sales.
- Oversaw regional and local sales managers and staff.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Sales and Marketing Coordinator
EcoCare Technologies Pvt Ltd.
Noida
11.2021 - 01.2022
- Conducted market research to identify new opportunities and trends.
- Provided support to the sales team in order to reach monthly goals.
- Compiled weekly and monthly reports of sales activities for management review.
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Conducted market research and reported on competitors.
- Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
Education
MBA -
Manipal University
Jaipur 01-2024
BBA -
Hierank Business School
Noida01-2021
High School Diploma -
Cambridge School
Noida01-2018
Skills
- Customer service
- Billing resolution
- Product knowledge
- Issue resolution
- Data analysis
- Customer relationship management
- Customer engagement
- Effective communication
- Conflict resolution
- Time management
Certification
- Certification in Product Management
- Internship at Youth Empowerment Foundation
Languages
Hindi
First Language
English
Proficient (C2)
C2
INTERESTS
- Travel And Cultural Exploration
- Photography
- Board And Strategy Games
- Volunteering And Charity Work
Timeline
Customer Service Representative
Amazon Development Center
08.2023 - Current
Sales Manager
SRBS Bhartiya Airways Services Pvt Ltd.
04.2022 - 06.2022
Sales and Marketing Coordinator
EcoCare Technologies Pvt Ltd.
11.2021 - 01.2022
MBA -
Manipal University
BBA -
Hierank Business School
High School Diploma -
Cambridge School
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