Natesh Pathange

Currently managing a team responsible for the collections & dispute management for a UK based client. I am accountable for keeping the past due debt under control as per the agreed SLAs. Ensuring the teams' deliverables are as per the contract, measuring KPI/SLAs and monitor progress and report it during the month. Also responsible for providing quality & timely input for the monthly business review, weekly governance meetings along with the handling client escalations & timely resolution of issues/disputes.

• Spearheaded the establishment of a pizzeria, overseeing day-to-day operations and employee management.
• Implemented efficient work schedules, resulting in the achievement of annual sales of INR 32,00,000 Lakhs.
• Developed a robust supply system to ensure operational independence and sustainability.

• Facilitated daily reviews with all Credit Control Executives, weekly reviews with all Cross-functional Heads, and fortnightly reviews with higher management including Finance Controller.
• Developed monthly collection plans, yearly forecasts as per business plan, and ensured collection as per target; identified concern areas and took them up with the concerned authority for timely resolution to help in timely collection.
• Formulated MIS / portfolio reports for presentation to debtors & Sales Head on billing, revenue & collection performance of each segment & business, movement of total debtors, and overdue ageing.
• Managed a team of 30 collectors and 4 cash allocators, overseeing Order to Cash operations.
• Led recruitment, training, and transition of the order to cash team, achieving highest-ever cash collections of $370M; implemented strategies resulting in a reduction of DSO from 72 to 49 days within 6 months.

• Transitioned & stabilized the Order to Cash process from HP/HPE/DXC Bangalore to Smith & Nephew GBS Pune.
• Introduced a dispute management process to ensure timely resolution of dispute and improved the process to achieve better collections and timely application of funds.
• Monitored the transition of the US Order to Cash process from Smith & Nephew USA to Smith & Nephew Costa Rica GBS, based on the successful transition of the ANZ process.
• Visited the Costa Rica GBS center to ensure a smooth go-live of the collections process.
• Transitioned and transformed collections, cash application, and dispute management processes to mirror the ANZ order to cash process.

• Oversaw collection and cash application processes for the ANZ Order to Cash Team.
• Conducted monthly reporting and analysis to ensure accurate financial transactions.
• Ensured the timely and accurate application of daily receipts.
• Performed monthly reporting of unallocated cash to the appropriate general ledger.
• Collaborated with the sales and accounts receivable teams to resolve outstanding queries.
• Investigated and resolved queries relating to non-payment of invoices.

• Sent collections letters to all customers past due accounts at the Month Aging.
• Collaborated with the sales and accounts receivable teams to resolve outstanding queries.
• Investigated and resolved queries relating to non-payment of invoices.
• Analyzed and reported the process performance to Management using OE tools/visuals (3X3).
• Drove performance matrix through OPEX within the Process, ensuring comprehensive coverage of all aspects of Production/Process.

• Provided 1st technical support for our customer base and internal departments.
• Handled both IP Stream/LLU Data Faults and WLR/LLU Voice Faults.
• Logged and escalated faults to our partners.
• Troubleshoot and diagnosed customer issues relating to their internet/phone services.
• Addressed internet technical support calls, including troubleshooting connectivity, email, and browser issues at 1st and 2nd levels.