Nathan Francis Fernandes
Mapusa
Summary
Motivated kitchen steward with experience in maintaining cleanliness and organization. Known for strong problem-solving abilities and dedication to customer satisfaction. Ready to support operational excellence and foster positive team dynamics.
Overview
1
1
year of professional experience
Work History
Kitchen Steward
Tanjore Tiffin room
03.2025 - 06.2025
- Received positive feedback from superiors and colleagues for exceptional work performance.
- Coordinated with kitchen staff to ensure efficient service delivery.
- Packaged takeout orders adhering to safety guidelines and attention to detail.
- Maintained cleanliness and organization of dining areas, plates, and cutlery.
- Prepared cleaning supplies and tools to facilitate daily kitchen operations.
- Performed basic cleaning duties to uphold hygiene standards.
- Reported maintenance issues or broken equipment to supervisor promptly.
- Contributed to team objectives by completing related tasks as needed.
Front Counter Clerk
Oxford Arcade
Anjuna Goa
09.2024 - 11.2024
- Maintained a clean and organized work area, ensuring a professional and welcoming environment.
- Developed strong relationships with customers, building trust and fostering loyalty.
- Provided feedback to management on customer trends and areas for improvement to enhance service delivery.
- Crosssold products and services to increase customer satisfaction and business revenue.
- Handled customer complaints professionally and effectively, resolving issues to their satisfaction.
- Memorized and used item codes to ensure accurate billing.
Tellecaller (intern)/customer Service Intern
SBI Life Insurance Co. Ltd.
03.2024 - 05.2024
- Explained insurance products and monthly plans in a simple and convincing manner.
- Assisted customers with basic queries about policies and premium payments.
- Recorded and maintained customer responses in feedback sheets.
- Forwarded important leads and feedback to the branch manager for follow-up.
- Practiced professional telephone etiquette and communication skills.
- Built confidence in handling customer objections and clarifying doubts.
- Coordinated with team members to achieve daily call targets.
- Gained exposure to sales, customer relations, and office work culture.
Education
Bachelor of Business Admistration - General
St.xavier's College, Goa University
Mapusa, Goa06-2025
Skills
- Teamwork and collaboration
- Problem solving
- Work ethic and dedication
- Communication skills
- Business mindset
Languages
- English
- Hindi
- Konkani
Timeline
Kitchen Steward
Tanjore Tiffin room
03.2025 - 06.2025
Front Counter Clerk
Oxford Arcade
09.2024 - 11.2024
Tellecaller (intern)/customer Service Intern
SBI Life Insurance Co. Ltd.
03.2024 - 05.2024
Bachelor of Business Admistration - General
St.xavier's College, Goa University