Nathan Hughes
Goshen
Summary
Operations leader with extensive experience at Republic Services, specializing in team development and customer service. Drove 600% branch growth at Total Tool Supply through strategic inventory management and collaboration across functions. Expertise in performance management and safety compliance, enhancing operational success and promoting continuous improvement.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Republic Services
Elkhart
10.2022 - Current
- Led daily safety tailgates with all employees in the division.
- Led a team of 21 employees in daily operations, ensuring optimal service delivery and customer satisfaction.
- Conducted regular safety audits and training sessions to promote a culture of safety and compliance.
- Resolved customer inquiries and issues promptly to maintain a positive experience.
- Collaborated with cross-functional teams to align departmental goals with overall business objectives.
- Evaluated employee performance through regular feedback and coaching to foster professional development.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Monitored and analyzed performance metrics to maintain high operational standards.
Branch Manager
Total Tool Supply
Indianapolis
11.2016 - 10.2022
- Effectively lead day-to-day operations to ensure every customer receives the highest quality service.
- Oversee daily inventory to meet or exceed the company's high standards.
- Responsible for hiring and training all new employees.
- Conduct weekly coaching sessions with each employee.
- Build and maintain strong vendor relationships.
- Oversaw 600% branch growth over four years.
- Build and maintain personal relationships throughout the customer base.
Store Manager
Indy Arms Company
Indianapolis
12.2014 - 03.2016
- Lead a team of 20 people, made up of customer service reps, trainers, and range safety personnel
- Ensured customers were helped and had an enjoyable experience
- Setup new retail facility, including inventory, computer systems, point of sale hardware and software
- Managed all inventory procedures including: ordering, receiving, pricing, and setting inventory on the floor
- Performed daily and weekly reports to keep regular stock; determine inventory to purchase
- Conducted interviews and chose candidates to hire
- Performed staff training on sales, point of sale system, federal background checks, and product knowledge
- Managed shooting range build out, coordinated with contractors, scheduled times, oversaw operations
Sales Professional / Bookkeeper
Rocket Guns LLC / Shoot to Thrill Inc.
Goshen
06.2009 - 12.2014
- Performed all bookkeeping and quarterly reporting duties utilizing Quickbooks
- Managed inventory procedures including: ordering, receiving, pricing, and setting inventory on the floor
- Responded to customer emails about products, hours, and other general questions
- Maintained technology and network: Server, Internet, Website, Computers. Troubleshoot any issues.
- Managed employee schedules and processed payroll
- Construction duties including: electrical wiring, HVAC installation, framing, concrete work, forklift operation
Intern
Elkhart County Health Department
Goshen
05.2007 - 12.2010
- Created and maintained a reporting database for lead based paint inspections in housing. Database used for generating various reports, securely storing data, and transmitting data back to HUD.
- Continually make improvements in workflow for lead hazard teams
- Perform surface water collection and testing throughout the county
- Assist with the setup and implementation of a document imaging system.
- Assist other employees with technology related issues
Software Developer
Bolt Document Management
Elkhart
08.2008 - 12.2009
- Develop from scratch a software implementation for Laserfiche to work with any scanner over the course of one year
- Develop plugin applications using C#, Visual Basic, and ASP.net
- Work with the IT team to support customers in the implementation of Laserfiche and BoltBridge.
Education
Service Now - IT Developer Track - ITIL Foundations, Service Now, and Intro to Scripting
New Apprenticeship
Online04.2022
Full Stack Developer Certificate - Full Stack web development bootcamp using the MERN stack, Beginning with fundamentals in HTML, CSS and Javascript, The bootstrap framework, React, React Native, Node.JS, and MongoDB
NuCamp
Online06.2021
Skills
- Customer retention strategies
- Team development
- Problem solving
- Employee coaching
- MacOS and Windows 11
- Customer service excellence
- Customer relationship management
- Cross-functional collaboration
- Safety compliance
- Performance management
- Inventory management
- Team leadershipWeb development technologies
- VS Code proficiency
Personal Information
Title: Operations Supervisor
Timeline
Operations Supervisor
Republic Services
10.2022 - Current
Branch Manager
Total Tool Supply
11.2016 - 10.2022
Store Manager
Indy Arms Company
12.2014 - 03.2016
Sales Professional / Bookkeeper
Rocket Guns LLC / Shoot to Thrill Inc.
06.2009 - 12.2014
Software Developer
Bolt Document Management
08.2008 - 12.2009
Intern
Elkhart County Health Department
05.2007 - 12.2010
Service Now - IT Developer Track - ITIL Foundations, Service Now, and Intro to Scripting
New Apprenticeship
Full Stack Developer Certificate - Full Stack web development bootcamp using the MERN stack, Beginning with fundamentals in HTML, CSS and Javascript, The bootstrap framework, React, React Native, Node.JS, and MongoDB
NuCamp