Nathaniel Rampur
Program Manager - Learning and Enablement
Bengaluru
Summary
With over 10 years of experience in the L&D space, I specialize in aligning training initiatives with business goals, competency frameworks, and HR strategies. Proven expertise in skill-building, curriculum development, digital learning, and fostering a culture of continuous improvement. Adept at leveraging LMS platforms, creating impactful training content, and analyzing outcomes to enhance organizational performance. I have built high-performing L&D teams, systems, and processes from the ground up. My commitment lies in creating learning experiences that bridge skill gaps and promote excellence across all levels.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Program Manager - Learning & Enablement
Hevo Technologies Pvt. Ltd
07.2022 - 07.2024
- Designed and implemented a 'College-to-Corporate' training program for interns, focusing on skill-building, professional development, and aligning learning outcomes with organizational objectives. This initiative accelerated intern onboarding, fostered workplace readiness, and ensured a seamless transition into full-time roles.
- Led a team of 5 to design, deliver, and integrate Sandler's Methodology Training, ensuring alignment with business objectives and enhancing the team's consultative selling capabilities.
- Designed and program-managed tailored technical training programs for non-technical teams, empowering them to adopt consultative selling approaches and achieve departmental objectives of enhanced client engagement and solution-driven sales.
- Developed a Customer Support Skill Matrix, aligning with competency frameworks to define roles and create structured growth roadmaps. Leveraged this matrix to identify learning needs and design targeted training programs, ensuring alignment with departmental goals and enhancing employee development.
- Enhanced customer satisfaction scores by 20% through impactful soft skills training.
- Reduced onboarding-to-productivity time by 15% by redesigning product training to include updated features and self-learning modules, increasing course completion rates by 30%.
- Boosted ICP profile matching by 15% with tailored product training for the sales team.
- Initiated data-driven learning interventions like Brown Bag sessions, achieving a 15% increase in quality leads and 10% reduction in churn.
- Led the first Sales Kickoff Event (SKO) with the CRO, driving a 75% increase in team alignment on goals and strategies.
Assistant Training Manager
Replicon Software India Pvt. Ltd.
10.2020 - 08.2022
- Prepared detailed training effectiveness reports for the MD and departmental heads, analyzing key data points to assess program outcomes and alignment with business objectives, enabling informed decision-making and continuous improvement in training initiatives.
- Organized learning content, curriculum, and resources on LMS (Moodle), proposed innovative training methods, including eLearning and game-based platforms. This increased enrollments into training programs by 28% the following quarter
- Defined Key Result Areas (KRAs) for all L&D team members, ensuring clear role alignment with business objectives and fostering a performance-driven culture. This strategic framework contributed to enhancing team accountability and supporting the overall L&D and organizational goals.
- Mentored a team of 7 trainers by conducting Train The Trainer (TTT) sessions enhancing training skills, facilitation skills, effective engagement. Also created Training processes for maximum efficiency.
- Facilitated trainer feedback sessions and leveraged performance reviews, skills gap analyses to identify and address team's needs leading to a increase in Kirkpatrick Level 1 & 2 evaluation scores by 35%
- Hired and Mentored team members as a career counselor, while fostering strong relationships and effectively resolving conflicts to enhance team cohesion and performance.
- Connected with Managers to ensure that the training delivered was up to expectations and take feedback on the content
Lead Trainer
Replicon Software India Pvt Ltd
12.2016 - 08.2020
- Managed the end-to-end onboarding process for new hires, designing and updating training content to ensure a smooth transition, equip employees with essential skills, and align with organizational goals.
- Led training initiatives for Support and Implementation teams, equipping them with the skills and knowledge needed to enhance performance, resolve customer issues efficiently, and deploy the software within the customers environment contributing to the overall success of the organization.
- Acted as the primary point of contact for all product training needs, ensuring seamless communication and the delivery of relevant training programs to support organizational objectives and improve team performance.
- Facilitated the delivery of tailored training content to various departments, ensuring alignment with departmental goals and equipping employees with the skills and knowledge needed to excel in their roles.
- Developed and updated training content to ensure new hires were equipped with the most current product knowledge, enabling them to contribute effectively from day one and align with organizational goals and resulting in quicker onboarding TAT by 15%
- Conducted Training Needs Analysis (TNA) to identify skill gaps and ensure that on-the-job training programs were tailored to address specific employee needs, enhancing performance and alignment with business objectives.
- Trained the organization on New features rolled out every month.
- Maintained LMS with latest updates deployed and cataloging the contents, which helped in reusing and effectively using existing learning assets bringing course creation time down by 8%
Corporate Trainer
Replicon Software India Pvt. Ltd.
12.2012 - 12.2016
Customer Support Team Coach
Replicon Software India Pvt. Ltd.
12.2011 - 12.2012
Education
Bachelor Of Computer Application - Computer Application
Institute Of Basic And Vocational Education
12.2020 - 08.2022
Senior Secondary School - undefined
St. Ursula High School
12.2016 - 12.2020
Skills
Learning Strategy Development
Certification
ADDIE: A Guide for Training and Development Professionals
Timeline
ADDIE: A Guide for Training and Development Professionals
06-2024
Articulate Storyline Essential Training
06-2024
Program Manager - Learning & Enablement
Hevo Technologies Pvt. Ltd
07.2022 - 07.2024
Bachelor Of Computer Application - Computer Application
Institute Of Basic And Vocational Education
12.2020 - 08.2022
Assistant Training Manager
Replicon Software India Pvt. Ltd.
10.2020 - 08.2022
Lead Trainer
Replicon Software India Pvt Ltd
12.2016 - 08.2020
Senior Secondary School - undefined
St. Ursula High School
12.2016 - 12.2020
Corporate Trainer
Replicon Software India Pvt. Ltd.
12.2012 - 12.2016
Customer Support Team Coach
Replicon Software India Pvt. Ltd.
12.2011 - 12.2012