Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work History
References
Timeline
Generic

Nathaniel Robertson

Peru

Summary

Results-driven Service Technician with extensive experience in technical training and team collaboration. Skilled in diagnosing issues, ensuring quality assurance, and maintaining detailed service records to enhance operational efficiency. Committed to delivering top-tier customer service and fostering long-term client relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Technician

Arrow Pest Control
Kokomo
05.2021 - 08.2025
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Provided training on the safe usage of equipment when needed.
  • Installed new systems according to manufacturer specifications.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Provided technical support to customers over the phone and in person.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Logged services performed in service ticket system.
  • Developed preventive maintenance procedures and schedules.

Associate

Petsense
Logansport
01.2020 - 06.2021
  • Identified opportunities for process improvement and cost savings initiatives.
  • Trained new associates on store operations, policies, and procedures.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Developed and maintained relationships with clients and vendors.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Analyzed financial data to identify trends and areas for improvement.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Helped customers locate items within the store using the inventory system.

Education

High School Diploma -

Lewis Cass Jr/Sr Highschool
Walton, IN
06-2014

Skills

  • Customer relationship management
  • Technical training
  • Problem solving
  • Parts ordering
  • Effective communication
  • Team collaboration
  • Time management
  • Safety compliance
  • Quality assurance
  • Diagnostic testing
  • Preventive maintenance

Accomplishments

  • President of Show Choir and Men's Choir in High school.
  • President of Art Club my Senior year.

Certification

  • 7a Pest control license.
  • Registered technician pest control license.

Work History

I spent the last 5 years working alongside Arrow pest control and they allowed me to make a living and portfolio along side them eventually raising me up the be the Kokomo offices Technician supervisor which came with the responsibility of training new technicians and being a point of contact for them if they needed help out in the field. I also carried the responsibility of insuring our clients were satisfied with the work provided by the technicians and course correcting so insure the satisfaction of clients.  After years with the company and some tough decisions I had decided to part ways with them to find somewhere I can further develop my talents and skills.

References

References available upon request.

Timeline

Service Technician

Arrow Pest Control
05.2021 - 08.2025

Associate

Petsense
01.2020 - 06.2021

High School Diploma -

Lewis Cass Jr/Sr Highschool

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Nathaniel Robertson