Nathon Principe
Fort Wayne
Summary
Dynamic Account Specialist with proven success at Enterprise Car Rental, excelling in customer relationship development and revenue growth. Skilled in document management and Microsoft Office, I enhanced client satisfaction through proactive problem-solving and effective communication, achieving high retention rates and fostering long-term partnerships. Committed to driving business development and operational efficiency.
Overview
4
4
years of professional experience
Work History
Account Specialist
Enterprise Car Rental
07.2024 - Current
- Managed customer inquiries to resolve issues and enhance satisfaction.
- Processed rental agreements efficiently, ensuring compliance with company policies.
- Collaborated with team members to optimize vehicle allocation and availability.
- Analyzed customer feedback to identify improvement areas in service delivery.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Store Associate
Kohl's
11.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness, ensuring a welcoming environment for shoppers.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Restocked merchandise on sales floor to optimize inventory presentation and availability.
Cook
Culver's Restaurant
10.2025 - 11.2025
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations, ensuring compliance with safety regulations.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely food service during peak hours.
Marketing Specialist
Non-profit Community Center
01.2024 - 12.2024
- Developed targeted marketing campaigns to increase community engagement and awareness.
- Coordinated outreach efforts with local organizations to expand program participation.
- Utilized social media platforms to promote events and drive attendance effectively.
- Assisted in creating promotional materials for workshops and community events.
Branch Manager
Penske Truck Leasing
03.2022 - 02.2024
- Oversaw daily branch operations, ensuring efficient service delivery and customer satisfaction.
- Managed team performance through coaching, training, and performance evaluations to enhance productivity.
- Developed and implemented operational strategies to optimize fleet utilization and reduce downtime.
- Analyzed financial reports to identify trends, improving profitability through informed decision-making.
- Collaborated with sales teams to drive business growth, enhancing customer relationships and retention rates.
- Ensured compliance with safety regulations and company policies, fostering a safe work environment for staff.
- Led initiatives to improve operational efficiency, resulting in enhanced service delivery timelines and customer feedback scores.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
Bachelor of Arts - Marketing
Defiance College
Defiance, OH06.2018
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Revenue growth
- Business development
- Advertising and marketing
Timeline
Store Associate
Kohl's
11.2025 - 12.2025
Cook
Culver's Restaurant
10.2025 - 11.2025
Account Specialist
Enterprise Car Rental
07.2024 - Current
Marketing Specialist
Non-profit Community Center
01.2024 - 12.2024
Branch Manager
Penske Truck Leasing
03.2022 - 02.2024
Bachelor of Arts - Marketing
Defiance College