Natosha Nelson
Kokomo
Summary
Detail-oriented Medical Office Assistant with a proven track record in managing patient records, scheduling appointments, and facilitating seamless healthcare services. Recognized for strong organizational skills and the ability to multitask effectively in high-pressure environments while ensuring strict confidentiality of patient information. Adept at fostering team collaboration and demonstrating independence as needed, contributing to overall operational efficiency.
Overview
15
15
years of professional experience
Work History
Medical Office Assistant
Meadows Medical Center
Kokomo
06.2022 - Current
- Oversaw customer service, appointment coordination, billing and administrative duties to enhance workflow efficiency.
- Scheduled and confirmed patient appointments and consultations.
- Roomed patients efficiently, addressing inquiries promptly.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Handled collection of co-pays and validated insurance data.
Patient Service Specialist
Elara Caring
Kokomo
06.2014 - 06.2022
- Managed intake and processing of medical referrals for new patients.
- Accessed patient data via multiple applications while ensuring confidentiality.
- Developed daily schedules and reviewed insurance coverage.
- Demonstrated exceptional telephone etiquette to manage challenging conversations.
- Enhanced team readiness through regular training and assistance.
Patient Care Technician
Nightingale Home Healthcare Inc.
Kokomo
02.2010 - 04.2014
- Monitored and documented vital signs, including blood pressure, glucose measurements and heart rate.
- Assisted with ambulation and management of daily living tasks.
- Ensured precise EMR updates by completing comprehensive patient records promptly.
- Enhanced visit experience by interacting courteously with patient family members and associates.
Education
Certified Nursing Assistant - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2010
High School Diploma -
Kokomo High School
Kokomo, IN06.2004
Business And Marketing - Vocational-Technical Education
Kokomo Career Center
Kokomo, IN06.2004
Skills
- Electronic Medical Record Management
- Accountable Problem Solver
- Effective Work Prioritization
- Data Collection and Organization
- Proficient in Microsoft Office
- Accounts Receivable Management
- Detail-Oriented Approach
- Basic clinical procedures
- Healthcare Terminology
- Patient Care Administration
References
References available upon request.
Timeline
Medical Office Assistant
Meadows Medical Center
06.2022 - Current
Patient Service Specialist
Elara Caring
06.2014 - 06.2022
Patient Care Technician
Nightingale Home Healthcare Inc.
02.2010 - 04.2014
Certified Nursing Assistant - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Kokomo High School
Business And Marketing - Vocational-Technical Education
Kokomo Career Center
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