Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Signaturephone
Signatureemail
Hobbies and Interests
Languages
Other Qualifications
Personal Information
Disclaimer
Timeline
Generic

Natraj Murugesan

Chennai

Summary

I am a very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

Overview

9
9
years of professional experience

Work History

AT&T and DIRECTV Technical Support

Sutherland Global Services
Chennai
03.2020 - Current
  • Supporting team members in chats.
  • Driving team scores with assistance.
  • Taking reports, break management.
  • Knowledge sharing to teammates.
  • Drive over all monthly scores.
  • Taking supervisor chats and calls.
  • Diagnosed and troubleshot technical issues for customers using remote access tools.
  • Developed a thorough understanding of customer needs in order to provide effective problem resolution services.
  • Coordinated with other departments within the organization in order to resolve complex issues quickly.

Business Process Executive

Northern Lights and Technology Development
02.2018 - 04.2020
  • Handling customer emails and providing necessary acknowledgment through email and chat.
  • Defining the request with record type for further actions.
  • Managing customer order queries and status updates.
  • Monitoring dashboard and completing the request in the queue.
  • Routing the request tickets to appropriate teams.
  • Taking reports on an hourly and monthly basis for the team.
  • Meeting all the parameters on a daily basis.
  • Achieving all types of targets and QA.

Consultant

Sutherland Global Services
04.2016 - 02.2018
  • Handling customer queries through email.
  • Solving customer queries with a satisfactory response.
  • Supporting customers to use the application seamlessly.
  • Achieving all types of targets.
  • Managing customer accounts with confidential.
  • Maximize overall customer experience.

Education

Bachelor of Engineering -

Maharaja engineering college
05.2015

Government Higher secondary examination -

Kamaraj matriculation school
03.2011

Government Secondary examination -

St.marys hr sec school
03.2009

Skills

  • Computational and Analytical skills
  • Interpersonal and communication skills
  • Continuous learner and willingness to improve with experience
  • Capable of grasping new concepts quickly

Projects

vehicular pollution monitoring using internet of things, embedded system

Accomplishments

  • Got appreciations for top performance and quality.
  • Got appreciations from client for increasing trend in performance.

Signaturephone

+91 9600256539

Signatureemail

Natrajpandian1@gmail.com

Hobbies and Interests

  • Listening Music
  • Chess
  • Physical fitness

Languages

  • English
  • Tamil

Other Qualifications

Knowledge in Computer MS-Excel, MS-Windows, MS-Office, powerbi, sql and well conversant with Internet.

Data analyst

Personal Information

  • Father's Name: Murugesan
  • Date of Birth: 02/15/1993
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the details in the application are true, complete and correct to the best of my knowledge and belief.

Timeline

AT&T and DIRECTV Technical Support

Sutherland Global Services
03.2020 - Current

Business Process Executive

Northern Lights and Technology Development
02.2018 - 04.2020

Consultant

Sutherland Global Services
04.2016 - 02.2018

Bachelor of Engineering -

Maharaja engineering college

Government Higher secondary examination -

Kamaraj matriculation school

Government Secondary examination -

St.marys hr sec school
Natraj Murugesan