Natraj Murugesan
Chennai
Summary
I am a very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.
Overview
9
9
years of professional experience
Work History
AT&T and DIRECTV Technical Support
Sutherland Global Services
Chennai
03.2020 - Current
- Supporting team members in chats.
- Driving team scores with assistance.
- Taking reports, break management.
- Knowledge sharing to teammates.
- Drive over all monthly scores.
- Taking supervisor chats and calls.
- Diagnosed and troubleshot technical issues for customers using remote access tools.
- Developed a thorough understanding of customer needs in order to provide effective problem resolution services.
- Coordinated with other departments within the organization in order to resolve complex issues quickly.
Business Process Executive
Northern Lights and Technology Development
02.2018 - 04.2020
- Handling customer emails and providing necessary acknowledgment through email and chat.
- Defining the request with record type for further actions.
- Managing customer order queries and status updates.
- Monitoring dashboard and completing the request in the queue.
- Routing the request tickets to appropriate teams.
- Taking reports on an hourly and monthly basis for the team.
- Meeting all the parameters on a daily basis.
- Achieving all types of targets and QA.
Consultant
Sutherland Global Services
04.2016 - 02.2018
- Handling customer queries through email.
- Solving customer queries with a satisfactory response.
- Supporting customers to use the application seamlessly.
- Achieving all types of targets.
- Managing customer accounts with confidential.
- Maximize overall customer experience.
Education
Bachelor of Engineering -
Maharaja engineering college
05.2015
Government Higher secondary examination -
Kamaraj matriculation school
03.2011
Government Secondary examination -
St.marys hr sec school
03.2009
Skills
- Computational and Analytical skills
- Interpersonal and communication skills
- Continuous learner and willingness to improve with experience
- Capable of grasping new concepts quickly
Projects
vehicular pollution monitoring using internet of things, embedded system
Accomplishments
- Got appreciations for top performance and quality.
- Got appreciations from client for increasing trend in performance.
Signaturephone
+91 9600256539
Signatureemail
Natrajpandian1@gmail.com
Hobbies and Interests
- Listening Music
- Chess
- Physical fitness
Languages
- English
- Tamil
Other Qualifications
Knowledge in Computer MS-Excel, MS-Windows, MS-Office, powerbi, sql and well conversant with Internet.
Data analyst
Personal Information
- Father's Name: Murugesan
- Date of Birth: 02/15/1993
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the details in the application are true, complete and correct to the best of my knowledge and belief.
Timeline
AT&T and DIRECTV Technical Support
Sutherland Global Services
03.2020 - Current
Business Process Executive
Northern Lights and Technology Development
02.2018 - 04.2020
Consultant
Sutherland Global Services
04.2016 - 02.2018
Bachelor of Engineering -
Maharaja engineering college
Government Higher secondary examination -
Kamaraj matriculation school
Government Secondary examination -
St.marys hr sec school