NAUMANULHAQ SHAIKH

• Engaging in negotiations with each vendor for the specific product; following successful negotiation, initiating the creation of a purchase requisition and purchase order, overseeing the entirety of the vendor-related process
• Handling responsibilities of supplier evaluation process
• Resolving complex customer complaints, ensuring their complete satisfaction and thereby fostering brand loyalty while maximizing repeat business

ensuring their complete satisfaction and thereby fostering brand loyalty while maximizing repeat business

• Successfully addressed intricate customer/supplier complaints, ensuring complete resolution and thereby enhancing brand loyalty, which in turn maximized repeat business

• Handled 40-50 escalated telephonic calls/chats and email and liaised with delivery services to ensure smooth and efficient customer/supplier experiences.
• Tracked multiple customer/supplier communications and record activities in our internal platform, including project timelines and priorities. Addressed client issues requiring escalation and provide updates on supplier progress.
• Communicated issues clearly and concisely with a strong attention to detail.

• Generating a purchase requisition and verify the presence of any potential quality concerns within the requisition
• Engaging in negotiations with each vendor for the specific product; following successful negotiation, initiating the creation of a purchase requisition and purchase order, overseeing the entirety of the vendor-related process
• Handling responsibilities of supplier evaluation process
• Resolving complex customer complaints, ensuring their complete satisfaction and thereby fostering brand loyalty while maximizing repeat business
• Collaborating with the Manager to enhance team performance metrics and drive overall operational success

• Successfully addressed intricate customer complaints, ensuring complete resolution and thereby enhancing brand loyalty, which in turn maximized repeat business
• Handled escalated telephonic calls/chats and email and liaised with delivery services to ensure smooth and efficient customer experiences

• Conducted ongoing assessments of business operations, optimizing workflow alignment to achieve optimal area coverage and enhance customer satisfaction
• Provided coaching to team members on effective customer service techniques, offering constructive feedback and motivation to aid in goal attainment
• Showcased a deep understanding of the company's mission and objectives, serving as a mentor to guide employees in achieving goals that resonate with the organization's core values