Summary
Overview
Work History
Education
Skills
Certification
Training
Languages
Personal Information
Timeline
Generic
NAUSHAD MALIK

NAUSHAD MALIK

Delhi

Summary

A dedicated and result oriented person, who can work well under pressure and has good interpersonal skills. Self -confident, mentallybuilt-up, adjustable in every atmosphere, energetic & an enthusiastic person with a Positive attitude put all my efforts to give my best for everything I do.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Duty Manager

The Connaught
New Delhi
07.2022 - Current
  • Company Overview: IHCL Seleqtions
  • Greets the VIP guests of the hotel
  • As directed by the Front office Manager
  • Checks cleanliness of lobby and public areas
  • Authorizes charges to be made for late departures or compliments on them
  • Follows up in credit check report
  • Staff training on effective communication, grooming, soft skills An active member of the 'Green Team' that basically works on the environment related issues and adapting eco-friendly practices in the hotel
  • Check with employees regularly to determine satisfaction
  • IHCL Seleqtions

Cluster Duty Manager

Radisson Blu
Kaushambi
01.2022 - 07.2022
  • Greets the VIP guests of the hotel
  • As directed by the Front office Manager
  • Checks cleanliness of lobby and public areas
  • Authorizes charges to be made for late departures or compliments on them
  • Follows up in credit check report
  • Staff training on effective communication, grooming, soft skills An active member of the 'Green Team' that basically works on the environment related issues and adapting eco-friendly practices in the hotel
  • Check with employees regularly to determine satisfaction
  • Authorizes charges to be made for late departures or compliments on them
  • Follows up in credit check report

Duty Manager

Della Luxury Resorts
Lonavala
07.2021 - 01.2022
  • Greets the VIP guests of the hotel
  • As directed by the Front office Manager
  • Checks cleanliness of lobby and public areas
  • Authorizes charges to be made for late departures or compliments on them
  • Follows up in credit check report
  • Staff training on effective communication, grooming, soft skills An active member of the 'Green Team' that basically works on the environment related issues and adapting eco-friendly practices in the hotel
  • Check with employees regularly to determine satisfaction

Duty Manager (Acting HOD)

CIS by Radisson
Zirakpur
09.2019 - 11.2020
  • Evaluates the job performance to each front office employee
  • Maintains working relationships and communicates with all departments
  • Resolves guest problems quickly, efficiently, and courteously
  • Prepare revenue and occupancy forecasting
  • Help management create the department's budget
  • Monitor and report on revenue and cash flow
  • Keep track of monthly, quarterly and yearly goals

Duty Manager

Marriott Member Anya Hotel
Gurugram
06.2018 - 09.2019
  • Greets the VIP guests of the hotel
  • As directed by the Front office Manager
  • Checks cleanliness of lobby and public areas
  • Authorizes charges to be made for late departures or compliments on them
  • Follows up in credit check report
  • Staff training on effective communication, grooming, soft skills An active member of the 'Green Team' that basically works on the environment related issues and adapting eco-friendly practices in the hotel
  • Check with employees regularly to determine satisfaction
  • Meet regularly with upper management to stay informed on company issues
  • Co-ordinate with the Housekeeping and Reservations departments, for all arrivals at the hotel
  • Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints

Front Office Executive

JW Marriott
Aerocity, New Delhi
06.2016 - 06.2018
  • Upon Check in, ensure that the Guest completes his registration card completely and legibly
  • Assigned a room type and the rate indicated on the Reservation
  • Use the up-selling techniques in order to maximize the Rooms Revenue
  • The Cleanliness and neatness of the Front Desk Area at all the Time
  • Understand and use properly the Mail, Parcel, and Message for the guest
  • Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager

Night Auditor

Vivanta by Taj
Gurgaon
08.2015 - 06.2016
  • Was responsible for closing out the financial books of the hotel at the end of each business day
  • Assisted in organizing facilities services to take care of customer issues as quickly as possible
  • Assist in making sure that nothing interfered with the comfort of the guests
  • Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records
  • Transfer charges and deposits to master accounts
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
  • Check POS Bills with proper reason of discount and serial no as per bill book

Night Auditor

Metropolitan
New Delhi
12.2014 - 08.2015
  • Make the M.I.S, flash report
  • Monitors the current status of coupon, discount, and other promotional programs
  • Track room revenues, occupancy percentages, and other front office statistics
  • Posts room charges and taxes to guest accounts
  • Processes guest charges voucher and credit card vouchers
  • At room rates are correct and posts those rates to guest accounts

Front Office Cashier

Vivanta by Taj
Bekal
11.2013 - 11.2014
  • Duties Do Check In , Check-out
  • Process Reservation and Update Stationary
  • Co-ordinate with the Housekeeping and Reservations departments, for all arrivals at the hotel
  • Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints
  • Following up with guests; personally resolving difficult situations
  • Assume the responsibilities of Manager on Duty and maintain a visible image of management at all times
  • Manage room inventory, monitor room type availability and control and coordinate full house activities

Education

3 Year Hotel Management -

Institute of Hotel Management
Meerut
11.2011

B.A - HEP

IGNOU
08.2011

Diploma in Beverage Management -

The Bar Academy
New Delhi
05.2010

One Year Diploma - computer

Lal Bahadur Shastri Institute
02.2008

Skills

  • Training and Motivation
  • Service Oriented
  • Team Leader
  • Eye for Detail
  • Staffing and Scheduling
  • Proficient in-service recovery
  • Revenue Generation
  • Proactive
  • Opera
  • Winhms
  • IDS NEXT
  • IDS Fortune NEXT 6i
  • Amadeus
  • Fidelio

Certification

  • Certificate of good service IHM Meerut
  • Certificate of good conduct IHM Meerut
  • Certificate of wine testing Four Season Wine
  • CIS Champ March 2014.Vivanta by Taj Bekal
  • CIS Champ May 2014.Vivanta by Taj Bekal
  • Nominate Executive of the Month at Hotel JW Marriott New Delhi (07/2017)

Training

Undergone 20 Weeks Industrial Training from The Leela Kempinski Goa.

Languages

  • English
  • Hindi
  • Basic German

Personal Information

Date of Birth: 04/01/90

Timeline

Duty Manager

The Connaught
07.2022 - Current

Cluster Duty Manager

Radisson Blu
01.2022 - 07.2022

Duty Manager

Della Luxury Resorts
07.2021 - 01.2022

Duty Manager (Acting HOD)

CIS by Radisson
09.2019 - 11.2020

Duty Manager

Marriott Member Anya Hotel
06.2018 - 09.2019

Front Office Executive

JW Marriott
06.2016 - 06.2018

Night Auditor

Vivanta by Taj
08.2015 - 06.2016

Night Auditor

Metropolitan
12.2014 - 08.2015

Front Office Cashier

Vivanta by Taj
11.2013 - 11.2014

3 Year Hotel Management -

Institute of Hotel Management

B.A - HEP

IGNOU

Diploma in Beverage Management -

The Bar Academy

One Year Diploma - computer

Lal Bahadur Shastri Institute

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