Nausheen
New Delhi
Summary
Customer service professional with extensive experience in assisting passengers and resolving issues efficiently. Expertise in aviation safety, health, and sanitation standards, ensuring compliance and passenger well-being. Trained in first aid and emergency response, adept at managing inflight emergencies and security challenges. Background in hospitality management enhances ability to deliver exceptional service and maintain high levels of passenger satisfaction.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Indigo
11.2021 - Current
- Performs pre-flight safety checks.
- Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.
- Ensures food, beverages, and other supplies are on board and sufficiently stocked.
- Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.
- Provides instruction on safety/emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices.
- Conducted pre-flight checks on safety equipment and emergency procedures compliance.
Sales Consultant Associate
Policy Bazaar
Gurugram
10.2020 - 01.2021
- Collaborated with team members to enhance sales strategies.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
Reservation Sales Associate
Praxis
Gurugram
06.2019 - 04.2020
- Managed customer inquiries through phone and email communication channels.
- Guided clients in selecting suitable travel accommodations and options.
- Collaborated with team members to ensure seamless reservation processes.
- Resolved customer issues promptly while maintaining high service standards.
Industrial Trainee
ITC Maurya
New Delhi
12.2017 - 03.2018
- All four major core departments of hotel.
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM Meerut
Daurala01.2019
Industrial Trainee (certificate) -
ITC Maurya
New Delhi03.2018
Senior Secondary School -
Good Samaritian School
Jasola01.2016
Junior High school -
Sarvodaya Kanya Vidyalya
Noor Nagar01.2014
Skills
- Emergency care and procedures
- Customer service skills
- Airbus A320 and A321 operations
- Multitasking
- Innovative
- First-aid intervention
- Preflight briefings
- Crew coordination
Languages
- English, Fluent
- Hindi, Native
- Urdu, Fluent
Languages
Hindi
First Language
Arabic
Beginner (A1)
A1
English
Proficient (C2)
C2
Timeline
Flight Attendant
Indigo
11.2021 - Current
Sales Consultant Associate
Policy Bazaar
10.2020 - 01.2021
Reservation Sales Associate
Praxis
06.2019 - 04.2020
Industrial Trainee
ITC Maurya
12.2017 - 03.2018
Bachelor of Science - Hospitality and Hotel Administration
IHM Meerut
Industrial Trainee (certificate) -
ITC Maurya
Senior Secondary School -
Good Samaritian School
Junior High school -
Sarvodaya Kanya Vidyalya
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