Nausheen Banu

ServiceNow Developer with 6 years of overall IT experience, including 3.5 years of hands-on experience in ServiceNow development and administration and 2 years of experience as Junior SRE. Experienced in implementing and customizing ServiceNow ITSM modules such as Incident, Problem, Change, Knowledge Management, and Service Catalog. Skilled in developing scalable solutions using ServiceNow scripting, workflows, and integrations to improve service management processes. Strong experience in platform customization, automation, and data migration while collaborating with cross-functional teams to deliver business requirements efficiently

• ServiceNow Modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog
• Development & Scripting: Business Rules, Client Scripts, Script Includes, UI Actions, GlideRecord, GlideAjax
• Platform Customization: Forms, Lists, Record Producers, UI Policies, Data Policies, ACLs, Views
• Workflow & Automation: Service Catalog Workflows, Request Workflows, Scheduled Jobs
• Data Management: Data Sources, Transform Maps, Transform Scripts, Data Import from third-party systems
• Administration: User Management, Group Management, Role Assignment, Instance Configuration
• Reporting & Notifications: Email Notifications, Inbound Actions, Reports, Gauges, Dashboards, Homepages

Project:WedgeWood
Company: Infosys

Roles and Responsibilities:

• Created the email Notifications, Reports, Dashboards.
• Created Business Rules using the Glide Record Operations.
• Worked on Tables, Fields, UI Policies, Client Scripts variables and variable
sets for catalog items.
• Migrating Update sets between different ServiceNow instances.
• Worked on Service Catalog, Request Workflow Design and Configuration.
• Worked on Flow Designer for automating notifications.
• Experience in Scripting of business rules, Script Includes and Workflow
script activities.
• Creating new Catalog items, record producers and Knowledge articles.
• Worked on schedule jobs to automate the required tasks.
• Created data sources, import sets, transform maps to map data from
excel/csv to Service-Now tables.
• Loaded assets into SNOW from third party system through import sets.

Project: RailNetwork
Company: Infosys

Roles and Responsibilities:
• Developed catalog Items, scripting and validations are made according to
client's request.
• Loaded in Importing the Data in different formats (excel, csv, xml) via
attachment.
• Worked on Tables, Fields and several variables and variable sets.
• Worked on Service Catalog, Request Workflow Design and Configuration.
• Created Business Rules using the Glide Record Operations.
• Created the email Notifications, Reports, Dashboards.
• Worked on incident management and problem management.

• Implemented Service Level Agreements (SLAs), Security Rules, Catalog
client scripts.
• Advanced Scripting of Business Rules, UI policies and Workflow Script
activities.
• Worked on Scheduled Jobs to automate the required tasks, Flow Designer.