Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Passions
Languages
Work Availability
Work Preference
Quote
Timeline
CustomerServiceRepresentative
Nausheen D. Kothiwale

Nausheen D. Kothiwale

Strategic Sales Leader | Driving Revenue, Growth & Global Partnerships Across Tech & Talent Ecosystems
Pune,MH

Summary

Results-driven senior executive with over two decades of proven success in scaling global operations, leading high-impact business development initiatives, and executing cross-functional strategies that fuel sustainable growth. Demonstrated ability to increase market share by 30% across international territories through sharp market intelligence and strategic partnerships.


Expert in building agile, high-performing teams and streamlining recruitment operations—achieving a 40% reduction in time-to-hire via innovative, data-driven hiring models. Adept at negotiating multimillion-dollar deals, optimizing operational processes, and driving EBITDA gains of up to 60% through transformation-led leadership. Known for delivering measurable results in fast-paced, growth-stage environments while fostering strong stakeholder alignment and long-term value creation.

Overview

22
22
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Director of Sales and Business Development

First Object Inc
03.2025 - Current


  • Streamlined sales processes for increased efficiency, leading to faster deal closures and improved profitability.
  • Developed successful go-to-market strategies that drove demand generation efforts across various channels.
  • Cultivated long-term relationships with key accounts, ensuring high client satisfaction and repeat business.
  • Established new business partnerships by identifying potential clients and presenting tailored solutions.

Director Business Development

38 Labs
12.2023 - 03.2025
  • Secured $50M in new contracts, increasing company revenue by 25%
  • Led a team of 50 across three continents, handling a $10M budget
  • Improved talent acquisition ROI by 30% through strategic partnerships with major tech firms
  • Enhanced company profile by securing a #1 ranking in industry benchmarking by implementing innovative recruitment strategies
  • Achieved 95% client retention rate by implementing advanced analytics for personalized account management and proactive issue resolution
  • Drove business scalability by streamlining global operations, increasing customer engagement and accelerating market entry by 40%

Regional Director Sales & PMO

Mantra Technologies
01.2022 - 12.2023
  • Increased regional sales revenue by $5M, improving year-on-year growth by 15%
  • Enhanced project completion speed by 25% through optimization, resulting in $2M cost savings
  • Oversaw 50 concurrent projects across 7 regions, managing teams of over 250 members
  • Managed a $10M budget for regional planning and operations, covering 5 major markets
  • Achieved a 20% rise in customer retention rates by implementing comprehensive feedback loops
  • Gained a 30% reduction in acquisition costs by streamlining recruitment processes and automating applicant tracking

Director Business Development & Operations

iMi.Co Inc
10.2019 - 01.2022
  • Enhanced Operational Efficiency by 30% through streamlined processes and automation, significantly reducing overhead costs
  • Expanded market reach by 40% in new regions by executing strategic business plans, building strong partnerships, and optimizing distribution channels

Communications Manager

Studio52.tv
01.2019 - 09.2019
  • Increased brand visibility by 45% through targeted digital marketing and content strategies, enhancing the company's online presence and client engagement
  • Launched a content-driven PR campaign that generated over 20% growth in client inquiries, positioning Studio52.tv as an industry thought leader
  • Reduced response time by 50% by implementing streamlined communication processes, improving customer satisfaction and retention
  • Developed a social media strategy that boosted follower engagement by 60%, building a more interactive and loyal online community
  • Enhanced internal communications, fostering a collaborative culture and aligning teams with the company's mission and objectives

Head of Upstream Process Development

Cygnus Solutions Pvt Ltd
08.2017 - 03.2018
  • Streamlined process efficiency by 40% through the introduction of automated workflows, significantly reducing operational costs and enhancing service delivery
  • Increased transaction processing speed by 30%, implementing cutting-edge fintech solutions that improved client satisfaction and competitive positioning
  • Reduced compliance errors by 25% by designing and implementing a robust risk management framework, ensuring adherence to industry regulations and standards
  • Led a team to develop scalable, secure solutions, enabling the company to support a 50% increase in client transactions with zero downtime
  • Achieved a 20% increase in revenue by optimizing upstream processes, improving service delivery, and facilitating client growth within the financial technology ecosystem

Administrator Business Operations

Machine Fabrico
04.2012 - 03.2017
  • Optimized operational workflows, reducing processing time by 30% and improving overall productivity across departments
  • Implemented cost-control measures that saved 20% annually, enhancing budget efficiency without compromising quality or output
  • Strengthened vendor relationships, negotiating favorable terms that reduced supply costs by 15% and secured consistent delivery timelines
  • Enhanced data management practices, improving reporting accuracy and decision-making speed for management
  • Led a cross-functional team initiative that improved inter-departmental communication, resulting in faster project completion and higher client satisfaction

Debt Collections Officer

First Gulf Bank
06.2008 - 12.2010
  • Achieved a 95% collection rate on outstanding debts, significantly exceeding departmental targets and contributing to overall financial health
  • Implemented effective communication strategies that improved customer engagement, reducing delinquency rates by 20% within one year
  • Developed and maintained detailed reporting systems that provided insights into collection trends, aiding management in decision-making and strategy adjustments

Senior Customer Service Advisor

Ventura India Pvt Ltd
09.2005 - 05.2008
  • Developed scripts to ensure consistent customer service across all channels
  • Implemented a survey to quickly identify and resolve customer complaints
  • Analyzed data to address issues, improving customer experience

Senior Customer Service Representative

Mphasis India Pvt Ltd
01.2003 - 09.2005
  • Utilized CRM systems to accurately track and manage customer data
  • Handled high-volume customer inquiries promptly, boosting satisfaction ratings by 2X%
  • Analyzed service data to identify trends and recommend process improvements

Education

Master's Degree - International Executive MBA - Finance and Accounting

United Business Institute of Belgium
Pune, Maharashtra
08.2011 - 09.2012

Bachelor of Commerce - undefined

University of Pune
Pune, Maharashtra
06.1999 - 10.2002

Skills

Skilled in finalizing agreements

Accomplishments

Business Development and Market Expansion
-Achieved 3X sales increase within 6 months and fostered global partnerships contributing to substantial sales growth.
-Increased Market Share by 30% within 18 months by spearheading an aggressive international expansion strategy, establishing footholds in the Middle East and APAC regions, and implementing localized marketing and sales approaches.


Operational Excellence
-Implemented strong operational processes that led to 62% revenue increase and 40% cost reduction.


Client Retention and Revenue Growth
-Achieved a 30% increase in recurring revenue by developing and implementing client-focused retention strategies, leveraging advanced analytics to personalize engagement,
and addressing customer pain points proactively.


Executive Leadership and Strategic Initiatives
-Led a Company-Wide Digital Transformation Initiative that resulted in a 50% increase in productivity and positioned the organization as a leader in digital innovation within the industry.


Software

MS Office Suite

Azure

AWS

GCP

Agile Methodology

ERP

Salesforce

Hubspot

Asana

Mondaycom

HRIS

Zoho

Slack

Certification

AWS Partner: Sales Accreditation (Business)

Passions

  • Digital Transformation
  • Continuous Learning & Innovation
  • Talent Development & Leadership

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Quote

"Every market conquered, every team built, and every number hit starts with one thing—strategy with soul."
Me

Timeline

Director of Sales and Business Development

First Object Inc
03.2025 - Current

Director Business Development

38 Labs
12.2023 - 03.2025

Regional Director Sales & PMO

Mantra Technologies
01.2022 - 12.2023

Director Business Development & Operations

iMi.Co Inc
10.2019 - 01.2022

Communications Manager

Studio52.tv
01.2019 - 09.2019

Head of Upstream Process Development

Cygnus Solutions Pvt Ltd
08.2017 - 03.2018

Administrator Business Operations

Machine Fabrico
04.2012 - 03.2017

Master's Degree - International Executive MBA - Finance and Accounting

United Business Institute of Belgium
08.2011 - 09.2012

Debt Collections Officer

First Gulf Bank
06.2008 - 12.2010

Senior Customer Service Advisor

Ventura India Pvt Ltd
09.2005 - 05.2008

Senior Customer Service Representative

Mphasis India Pvt Ltd
01.2003 - 09.2005

Bachelor of Commerce - undefined

University of Pune
06.1999 - 10.2002
Nausheen D. KothiwaleStrategic Sales Leader | Driving Revenue, Growth & Global Partnerships Across Tech & Talent Ecosystems