Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Nausheen Khan

Mumbai

Summary

Detail-orientated - adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Also Customer-focused , successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilize excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

12
12
years of professional experience
6
6
Certifications

Work History

Team Leader

Hinduja Global Solutions
Mumbai
02.2022 - Current
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Conducted in-depth quality inspections, ensuring finished work met stringent criteria.
  • Resolved complex customer enquiries, disputes and complaints.
  • Conducted regular staff surveys to understand employee views of processes and operations, actioning feedback appropriately.

Social Media Manager

Webrangers ( freelancer)
Mumbai
03.2019 - Current
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media.
  • Designed and implemented social media strategies to align with business goals.
  • Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
  • Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.

Team Leader

Tech Mahindra Business Service Ltd Mumbai
Mumbai
08.2015 - 01.2022
  • Team Management / Process improvement / Hiring New Batches
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
  • Conducted annual appraisals, spearheading professional development initiatives.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
  • Completed audits and risk assessments to achieve regulatory compliance.
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Managed recruitment, including talent pool management, interviewing and onboarding.

Front desk Executive

Aftab Trading PTY LTD
Mumbai
09.2014 - 04.2015
  • Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management.
  • Supervised concierge team delivering personalised support for property amenities and off-property activities.
  • Administered property budget, controlled expenditures and maintained accurate financial records.
  • Maintained strict security standards to protect staff and property.
  • Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary.

Office Management (Internship )

SNDT College
Mumbai
08.2013 - 08.2014
  • Prepared range of written communications, documents and reports.
  • Met schedule using excellent planning and coordination skills.
  • Achieved service time and quality targets.

Education

Graduation - B.Com

SNDT
Mumbai, MH

HSC - Commerce

Podar International
Mumbai, MH

SSC -

Apostolic Carmel High School
Mumbai, MH

Skills

KPI managementundefined

Accomplishments

•Top Notch Award - 3 times (2016, 2017, 2019 )

• Star Performer for the month -2 times

•Champ of the month Feb'16

•Champ of the month Dec'16

Certification

MS Office

Languages

English, Hindi, Urdu
First Language

Timeline

Team Leader

Hinduja Global Solutions
02.2022 - Current

Social Media Manager

Webrangers ( freelancer)
03.2019 - Current

Team Leader

Tech Mahindra Business Service Ltd Mumbai
08.2015 - 01.2022

Front desk Executive

Aftab Trading PTY LTD
09.2014 - 04.2015

Office Management (Internship )

SNDT College
08.2013 - 08.2014

Graduation - B.Com

SNDT

HSC - Commerce

Podar International

SSC -

Apostolic Carmel High School

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Nausheen Khan