CRM
Nausheen Kothiwale
Director/Business Head-International
Hyderabad ,Telangana
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Regional Director
Mantra Technologies Private Limited
Hyderabad
01.2022 - Current
- Promoted company by giving exciting and dynamic presentations to customers.
- Represented company at various national and global events.
- Produced agent-wise and team-wise reports per week to analyze job performance against team goals.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Attended weekly meetings to discuss and optimize strategies.
- Recruited talented individuals bringing Cloud SaaS skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Business Development
iMi.Co Inc
USA - Remote
10.2019 - 01.2022
- Negotiated, prepared, and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Communications Manager
Studio52.tv
GCC - Hybrid
01.2019 - 09.2019
- Analyzed market data to inform strategic decisions.
- Evaluated program effectiveness to determine return on investment.
- Supported strategic plans through development and implementation of internal and external communication strategies.
- Produced internal communications for Audio projects.
- Coordinated advocacy relations meetings and prepared necessary materials in advance.
- Developed communications strategies to drive forward progress in public relations.
- Taught in-house employees strategies for successful internal and external communications.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
Head of Upstream Process Development
Cygnus Solutions Private Limited
Pune
08.2017 - 03.2018
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Administrator - Business Operations
Machine Fabrico
Pune
04.2012 - 03.2017
- Developed strategic plans and initiatives.
- Developed monthly reports.
- Translated business priorities into implementable actions.
- Oversaw process improvement initiatives.
- Observed all laws, regulations and other applicable obligations.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Worked with stakeholders to drive product and service definition and design.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Prepared operational and salary budgets.
Debt Collections Officer
First Abu Dhabi Bank
Dubai
06.2008 - 12.2010
- Answered customer questions regarding accounts.
- Arranged for repayment or established repayment schedules based on customers' financial situations.
- Maintained daily, weekly and monthly collection and metric goals.
- Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
- Identified accounts with overdue payments and found solutions to help bring loan to current status.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collaborated with other departments to verify customer compliance with payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Senior Customer Service Associate
Ventura Private Limited
Pune
09.2005 - 05.2008
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Developed and maintained strong relationships with customers to foster repeat business.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
Senior Customer Service Representative
Mphasis Private Limited
Pune
01.2003 - 09.2005
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Took cash and credit card payments via phone, in person, and through email.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
MBA - Accounting And Finance
United Business Institute of Belgium
Pune, India 05.2011 - 09.2012
Bachelor of Commerce - Accounting And Business Management
University of Pune
Pune, India 06.1999 - 10.2002
Skills
CRM and Salesforce proficiency
Procurement and sales
B2B sales master
Sales quota attainment
Sales inventory operations planning (SIOP)
Vendor management
Financial operations
Prospect targeting
Sales training and leadership
Social media coordination
Product positioning
Marketing strategy
Creating collateral
Content Development
Risk mitigation
Technology-savvy
Account Reconciliation
Complaint resolution
Additional Information
ADDITIONAL TECHNICAL SKILLS
• PGDST
• MS Office Suite
• DCFA
• OS: Windows, Linux
Software
HubSpot
Zoho
Salesforce
Workday
Asana
Slack
Mondaycom
ERP
Certification
Certified Collector, First Abu Dhabi Bank - 2008
Timeline
Regional Director
Mantra Technologies Private Limited
01.2022 - Current
Director of Business Development
iMi.Co Inc
10.2019 - 01.2022
Communications Manager
Studio52.tv
01.2019 - 09.2019
Head of Upstream Process Development
Cygnus Solutions Private Limited
08.2017 - 03.2018
Administrator - Business Operations
Machine Fabrico
04.2012 - 03.2017
MBA - Accounting And Finance
United Business Institute of Belgium
05.2011 - 09.2012
Certified Collector, First Abu Dhabi Bank - 2008
09-2008
Debt Collections Officer
First Abu Dhabi Bank
06.2008 - 12.2010
Senior Customer Service Associate
Ventura Private Limited
09.2005 - 05.2008
Best Employee, Mphasis Pvt Ltd - 2003-2004
03-2004
Senior Customer Service Representative
Mphasis Private Limited
01.2003 - 09.2005
Bachelor of Commerce - Accounting And Business Management
University of Pune
06.1999 - 10.2002