Nausheen Shafi
Sopore
Summary
Committed to helping people with patience and clarity. I am a motivated and results-driven professional with a strong blend of teaching and customer service experience. Skilled in managing diverse customer needs, resolving concerns with patience and clarity, and building trust through effective communication. Known for adaptability, reliability, and delivering positive, consistent service experiences in fast-paced environments.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
High School Teacher
Dynamic moral institute of education
Sopore
03.2023 - 10.2025
- Created easy-to-understand lesson plans for students with different learning needs.
- Built trust with students, and stayed patient while giving clear instructions.
- Kept records and assessment reports organized and accurate.
- Helped run extracurricular activities to increase student participation and involvement.
Customer Service Executive
Zouk
Work from home
02.2022 - 03.2023
- Managed customer inquiries by providing detailed information and addressing concerns effectively.
- Resolved customer complaints with empathy and professionalism, resulting in improved service satisfaction.
- Collected customer feedback to identify areas for service enhancement and operational improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Master of Science - Environmental Science
Indira Gandhi National Open University
Sopore01-2024
Bachelor of Science - Environmental Studies
University of Kashmir
Srinagar01-2021
High School And +2 -
SRM Welkin Higher Secondary School
Sopore01-2015
Skills
- Active listening and empathetic engagement
- Customer handling and relationship management
- Adaptability and quick learning
- Task prioritization and time management
- Classroom management
- Team collaboration
- Leadership development
- Critical thinking
- Positive role model and mentor
- Environmental science
- Student motivation
- Group leadership
Strengths
- High Emotional Intelligence
- Relationship Building Mindset
- Work under pressure
- Responsible & Performance-Oriented
Certification
Microsoft Excel
Developed proficiency in data interpretation, reporting automation, pivot-based metrics, and structured data logs. Supports accuracy and analytics in customer service tracking.
Developed proficiency in data interpretation, reporting automation, pivot-based metrics, and structured data logs. Supports accuracy and analytics in customer service tracking.
Timeline
High School Teacher
Dynamic moral institute of education
03.2023 - 10.2025
Customer Service Executive
Zouk
02.2022 - 03.2023
Master of Science - Environmental Science
Indira Gandhi National Open University
Bachelor of Science - Environmental Studies
University of Kashmir
High School And +2 -
SRM Welkin Higher Secondary School