Nausif Fanaskar
Mumbai
Summary
Technical Support Engineer with extensive experience at SLB, specializing in troubleshooting and system monitoring. Demonstrated success in improving user experience through targeted training and strong customer relationship management. Proficient in network troubleshooting and virtualization technologies, consistently achieving optimal performance in complex environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real time Support Analyst
SLB
Mumbai
07.2024 - Current
- Provided technical support for end-users through ticketing systems and remote tools.
- Conducted user training sessions on software applications and best practices.
- Assisted in troubleshooting hardware and software issues to improve user experience.
- Documented support procedures and solutions for knowledge base updates.
- Monitored system performance, reporting issues to maintain optimal operations.
- Managed user accounts within Active Directory while ensuring compliance with security policies.
- Performed daily maintenance activities, including patch management and virus scans.
- Maintained IT equipment inventory and managed requests for new supplies.
Technical Support Engineer
Nelco Limited
Mumbai
07.2021 - 07.2024
- Delivered technical support for software and hardware issues via phone and email.
- Installed, configured, and maintained VSAT systems at various client locations.
- Troubleshot connectivity issues to optimize system performance and reliability.
- Conducted routine maintenance on satellite communication equipment to ensure functionality.
- Collaborated with cross-functional teams to improve service delivery efficiency.
- Monitored network traffic to identify and resolve performance issues.
- Configured, tested, and maintained routers, switches, and related network devices.
- Assisted in troubleshooting complex VoIP systems integrated with router infrastructure.
Trainee Technician
Equip Resource Engineering
Mumbai
09.2019 - 02.2022
- Installed equipment in compliance with manufacturer specifications and safety standards.
- Collaborated with team members to achieve timely project completion and ensure quality assurance.
- Conducted routine maintenance checks on installation tools and equipment to maintain optimal performance.
Education
High School Diploma -
04-2019
OPITO - BOSIET With EBS
07-2025
Skills
- Technical support and troubleshooting
- System monitoring and maintenance
- User training and education
- Customer relationship management
- Telecommunications expertise
- Software troubleshooting
- Virtualization technologies
- Hardware support
- Remote assistance
- Software proficiency
- Network troubleshooting
Certification
- CCNA
- BOSIET
- HUET
- EBS
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1
Timeline
Real time Support Analyst - SLB
07.2024 - Current
Technical Support Engineer - Nelco Limited
07.2021 - 07.2024
Trainee Technician - Equip Resource Engineering
09.2019 - 02.2022
Rajendra Mane Collage of Engineering & Technology - High School Diploma,
Sea Survival India - OPITO, BOSIET With EBS
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