Nautica Campbell
Indianapolis,IN
Summary
Experienced systems support professional with a strong track record of providing effective technical assistance and solutions. Skilled in troubleshooting, network management, and system optimization, with a focus on keeping operations running smoothly. Known for working well in team environments and adapting quickly to changing needs. Reliable, resourceful, and committed to achieving high standards of operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Support Specialist
USIC
11.2024 - Current
- Managed 100+ incoming calls per week in a call center environment, providing technical support for mobile devices, tablets and computers
- Responded to email inquiries, assisting field and office personnel with technical issues
- Performed basic troubleshooting and escalated unresolved issues to Tier 2 support
- Utilized tools such as Zendesk, 8x8, and TeamViewer to manage and resolve technical issues efficiently
Travel Agent
Travel & Leisure
08.2023 - 01.2024
- Resolved, triaged, and prioritized, over 25 customer support calls daily using CXone phone software, providing tailored customer service to all clients
- Documented over 25 support tickets daily using web base database software, providing excellent customer service and fast handle times
Supervisor
Securitas
05.2018 - 07.2023
- Provided tailored customer service to over 300 customers daily, offering logical solutions to maintain a safe environment
- Developed and implemented strategies for loss prevention, identifying root causes of conflicts and reducing future incidents
- Monitored and reviewed 30+ hours of weekly surveillance footage to report unauthorized actions and ensure guest safety
- Managed and scheduled a team of 10+ employees weekly, including planning work, leading status meetings, discussing performance, and taking necessary actions to ensure productive work weeks within the time budget
Education
Comptia A+ Certificate -
Per Scholas
Indianapolis, IN09.2024
High School Diploma -
Hoosier Academy
Indianapolis, IN06.2018
Skills
- Microsoft Office Suite 2016
- Microsoft Windows Operating Systems
- Active Directory
- MacOS
- Terminal utilization
- Network Troubleshooting
- HP desktops/ laptops
- Dell desktops/ laptops
- Zendesk
- HP printers
- Computer builds/ repairs
- Intel Mac reimage
- M1 Mac reimage
- Remote support
- Leadership
- Communication
- Problem solving
- Decision making
- Team engagement
- Customer service
- Active Listening
- Detailed-Oriented
- Adaptability
- Customer support
Certification
CompTIA A+ Certification
Timeline
Systems Support Specialist
USIC
11.2024 - Current
Travel Agent
Travel & Leisure
08.2023 - 01.2024
Supervisor
Securitas
05.2018 - 07.2023
High School Diploma -
Hoosier Academy
Comptia A+ Certificate -
Per Scholas
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