NAVADYOOTY SAMANTA
Bangalore
Summary
A customer focused and articulate individual who possesses a friendly and personable approach along with strong time management skills and the ability to listen carefully to client requirements. I have a real thirst to succeed and boasts a demonstrated track record of initiative, creativity and motivation. I have the entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environments. Having insatiable energy to produce results and being able to quickly build outstanding customer relationships, I would be a valuable addition to any ambitious company. Right now I wants to join a rapidly growing dynamic company that has plans for ambitious growth.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager
Axis Bank Limited
03.2023 - Current
- Proving the digital Payment Solutions (Payment gateway) to ETB/NTB/Fintech companies
- Develop a good relationship with a portfolio of the major clients to ensure that they do not turn to competition also maintaining a relationship with the department Heads/contact people at a corporate level
- Portfolio management of the ETB/NTB customers
- Proactively monitor the business performance of key merchants and reach out to relevant internal teams to resolve issues identified
- Achieving all revenue targets - New Merchant Onboarding, Maintaining a good relationship with the existing Customers
- Collaborating with relevant back-end teams (Banking Alliance Team) escalating accordingly if required to solve issues pending on them
- Acquisition of new accounts and Cross sales of third-party products in the portfolio responsible for
- Team handling 2+ Years, Team Managing, Bifurcation of Portfolio
- Selling other cross sell products like Over Draft (OD), Business loan, Current Account, Savings Account, Working capital, General Insurance and Life insurance
- Opening account for SME
- MSME IT companies, any Service provider and giving them an online payment solution
- Portfolio handling of HNI Clients
Senior Executive- OCC- ACT
KIERAYA FURNISHING SOLUTION PVT. LTD
09.2021 - 03.2024
- Operating the sales process, Focusing on new prospects, from initial contact through to closure
- Dealing with customer's enquirers over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Customer complaints Solving
- Identifying what customers need
- Meeting the customer's expectations and handling escalations
Senior Sales Executive- Client Acquisition
PCI PEST CONTROL PVT. LTD
04.2022 - 03.2023
- Doing Inspection through our company application and providing them reports and solutions
- Operating the sales process, Focusing on new prospects, from initial contact through to closure
- Industry- B2B and B2C
- Dealing with customer's enquirers over the phone or via email (Sending quotations and Prospectus of the company)
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets - New Sales, Requiring and Collections from the existing sales contract on the basis of Invoice frequencies & objectives in line with the Area Business Plan
- Attending Customer complaints and giving them a better solution with the help of relevant team
- Identifying what customers Need as per the inspection
- Meeting the customer's expectations and handling escalations also
Sales Executive
WHEELSEYE TECHNOLOGY INDIA PVT. LTD
03.2019 - 04.2020
- Managing the sales process for new prospects, from initial contact through to closure
- Dealing with customer enquiries face to face, over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Developing & maintaining successful business relationships with all prospects
- Identifying what customers want
- Planning and organizing the day to ensure all opportunities are maximized
- Developing a full understanding of the business market-place
CSA- CUSTOMER SERVICE AGENT
AIR INDIA SATS (AI-SATS) PVT. LIMITED
09.2017 - 03.2019
- Responsibilities of customer service Agent is building relationship between customers and Airlines and fulfilment of customer's needs
- Managing passengers within a respective queue
- Dealing with customer enquiries face to face for seating management and personal queries
- To Board passengers within the time and Advise for any delayed flights
- On behalf of the passenger PNR number doing the cheek-in of the passengers
- Generating revenue of the company with the help of Upgrading passengers on behalf of company policy
- Identifying the customer needs
- Planning and organizing the day to ensure all opportunities are maximized
- Clearing DG items from passengers' baggage within the time
- (Controlling of boarding Gate and giving the standby of the baggage of absence or not reporting passengers for the flights.)
SALES EXECUTIVE
INDIAMART INTERMESH LIMITED
09.2014 - 11.2015
- Company Overview: KOLKATA
- Responsible for new client acquisition and developing a portfolio of customer business accounts through new business development
- Also, in charge of looking to bring opportunities and for managing the full negotiation and close process with clients from start through to finish
- Duties: Managing the sales process for new prospects, from initial contact through to closure
- Dealing with customer enquiries face to face, over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Working closely with the marketing team to produce any sales collateral required for the target market
- New Client Acquisition to our B2B market place to engage with the new buyers
- Deepening the relationship through cross sell and up sell
- Reporting business trends and area performance to the National Sales Manager
- Developing & maintaining successful Business relationships with all prospects
- Identifying what customers want
- Planning and organizing the day to ensure all opportunities are maximized
- Developing a full understanding of the business market-place
- KOLKATA
Education
MBA (Hons) - Sales & Marketing, HR
Brainware University
03.2012 - 04.2014
BBA (Hons) - Sales & Marketing, HR
Chandannagar Institute of Management & Technology
04.2008 - 04.2011
Skills
Problem Solving
Ability to Work Under Pressure
Adaptability
Teamwork
Fast Learner
Leadership
Customer Demand Planning
Profit-Based Sales Targets
Sales
Portfolio Management
Payment Gateway
Business Planning
Sales Processes
Business Development
Business Marketing
Coordination Skills
Creativity
Self Motivation
Service Orientation
Customer Relationship Management
Time Management
Negotiation Skills
Customer Retention
Consulting
Active Listening Skills
Customer Service
Digital Marketing
Marketing
Target Market Selection
Friendliness
Interpersonal Skills
Cold Calling Sales
Sales Promotion
Telemarketing
Team Management
Painting
Singing
Persuasiveness
Personal Information
- Age: 35
- Date of Birth: 03/10/89
- Gender: Male
Timeline
Deputy Manager
Axis Bank Limited
03.2023 - Current
Senior Sales Executive- Client Acquisition
PCI PEST CONTROL PVT. LTD
04.2022 - 03.2023
Senior Executive- OCC- ACT
KIERAYA FURNISHING SOLUTION PVT. LTD
09.2021 - 03.2024
Sales Executive
WHEELSEYE TECHNOLOGY INDIA PVT. LTD
03.2019 - 04.2020
CSA- CUSTOMER SERVICE AGENT
AIR INDIA SATS (AI-SATS) PVT. LIMITED
09.2017 - 03.2019
SALES EXECUTIVE
INDIAMART INTERMESH LIMITED
09.2014 - 11.2015
MBA (Hons) - Sales & Marketing, HR
Brainware University
03.2012 - 04.2014
BBA (Hons) - Sales & Marketing, HR
Chandannagar Institute of Management & Technology
04.2008 - 04.2011