NAVADYOOTY SAMANTA
Bangalore
Summary
A customer focused and articulate individual who possesses a friendly and personable approach along with strong time management skills and the ability to listen carefully to client requirements. I have a real thirst to succeed and boasts a demonstrated track record of initiative, creativity and motivation. I have the entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environments. Having insatiable energy to produce results and being able to quickly build outstanding customer relationships, I would be a valuable addition to any ambitious company. Right now I wants to join a rapidly growing dynamic company that has plans for ambitious growth.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager
Axis Bank Limited
03.2023 - Current
- Proving the digital Payment Solutions (Payment gateway) to ETB/NTB/Fintech companies
- Develop a good relationship with a portfolio of the major clients to ensure that they do not turn to competition also maintaining a relationship with the department Heads/contact people at a corporate level
- Portfolio management of the ETB/NTB customers
- Proactively monitor the business performance of key merchants and reach out to relevant internal teams to resolve issues identified
- Achieving all revenue targets - New Merchant Onboarding, Maintaining a good relationship with the existing Customers
- Collaborating with relevant back-end teams (Banking Alliance Team) escalating accordingly if required to solve issues pending on them
- Acquisition of new accounts and Cross sales of third-party products in the portfolio responsible for
- Team handling 2+ Years, Team Managing, Bifurcation of Portfolio
- Selling other cross sell products like Over Draft (OD), Business loan, Current Account, Savings Account, Working capital, General Insurance and Life insurance
- Opening account for SME
- MSME IT companies, any Service provider and giving them an online payment solution
- Portfolio handling of HNI Clients
Senior Executive- OCC- ACT
KIERAYA FURNISHING SOLUTION PVT. LTD
09.2021 - 03.2024
- Operating the sales process, Focusing on new prospects, from initial contact through to closure
- Dealing with customer's enquirers over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Customer complaints Solving
- Identifying what customers need
- Meeting the customer's expectations and handling escalations
Senior Sales Executive- Client Acquisition
PCI PEST CONTROL PVT. LTD
04.2022 - 03.2023
- Doing Inspection through our company application and providing them reports and solutions
- Operating the sales process, Focusing on new prospects, from initial contact through to closure
- Industry- B2B and B2C
- Dealing with customer's enquirers over the phone or via email (Sending quotations and Prospectus of the company)
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets - New Sales, Requiring and Collections from the existing sales contract on the basis of Invoice frequencies & objectives in line with the Area Business Plan
- Attending Customer complaints and giving them a better solution with the help of relevant team
- Identifying what customers Need as per the inspection
- Meeting the customer's expectations and handling escalations also
Sales Executive
WHEELSEYE TECHNOLOGY INDIA PVT. LTD
03.2019 - 04.2020
- Managing the sales process for new prospects, from initial contact through to closure
- Dealing with customer enquiries face to face, over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Developing & maintaining successful business relationships with all prospects
- Identifying what customers want
- Planning and organizing the day to ensure all opportunities are maximized
- Developing a full understanding of the business market-place
CSA- CUSTOMER SERVICE AGENT
AIR INDIA SATS (AI-SATS) PVT. LIMITED
09.2017 - 03.2019
- Responsibilities of customer service Agent is building relationship between customers and Airlines and fulfilment of customer's needs
- Managing passengers within a respective queue
- Dealing with customer enquiries face to face for seating management and personal queries
- To Board passengers within the time and Advise for any delayed flights
- On behalf of the passenger PNR number doing the cheek-in of the passengers
- Generating revenue of the company with the help of Upgrading passengers on behalf of company policy
- Identifying the customer needs
- Planning and organizing the day to ensure all opportunities are maximized
- Clearing DG items from passengers' baggage within the time
- (Controlling of boarding Gate and giving the standby of the baggage of absence or not reporting passengers for the flights.)
SALES EXECUTIVE
INDIAMART INTERMESH LIMITED
09.2014 - 11.2015
- Company Overview: KOLKATA
- Responsible for new client acquisition and developing a portfolio of customer business accounts through new business development
- Also, in charge of looking to bring opportunities and for managing the full negotiation and close process with clients from start through to finish
- Duties: Managing the sales process for new prospects, from initial contact through to closure
- Dealing with customer enquiries face to face, over the phone or via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan
- Working closely with the marketing team to produce any sales collateral required for the target market
- New Client Acquisition to our B2B market place to engage with the new buyers
- Deepening the relationship through cross sell and up sell
- Reporting business trends and area performance to the National Sales Manager
- Developing & maintaining successful Business relationships with all prospects
- Identifying what customers want
- Planning and organizing the day to ensure all opportunities are maximized
- Developing a full understanding of the business market-place
- KOLKATA
Education
MBA (Hons) - Sales & Marketing, HR
Brainware University
03.2012 - 04.2014
BBA (Hons) - Sales & Marketing, HR
Chandannagar Institute of Management & Technology
04.2008 - 04.2011
Skills
Problem Solving
Personal Information
- Age: 35
- Date of Birth: 03/10/89
- Gender: Male
Timeline
Deputy Manager
Axis Bank Limited
03.2023 - Current
Senior Sales Executive- Client Acquisition
PCI PEST CONTROL PVT. LTD
04.2022 - 03.2023
Senior Executive- OCC- ACT
KIERAYA FURNISHING SOLUTION PVT. LTD
09.2021 - 03.2024
Sales Executive
WHEELSEYE TECHNOLOGY INDIA PVT. LTD
03.2019 - 04.2020
CSA- CUSTOMER SERVICE AGENT
AIR INDIA SATS (AI-SATS) PVT. LIMITED
09.2017 - 03.2019
SALES EXECUTIVE
INDIAMART INTERMESH LIMITED
09.2014 - 11.2015
MBA (Hons) - Sales & Marketing, HR
Brainware University
03.2012 - 04.2014
BBA (Hons) - Sales & Marketing, HR
Chandannagar Institute of Management & Technology
04.2008 - 04.2011
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