Navajeeth
Bengaluru
Summary
Dynamic professional with extensive experience in key account management at Lawand Trade, excelling in client relationship development and negotiation. Proven ability to enhance customer satisfaction and operational efficiency through strategic pricing and compliance insights. Adept at cross-departmental collaboration, delivering exceptional service while driving revenue growth.
Overview
17
17
years of professional experience
Work History
Assistant Manager – Key Account Client Liaison (Kuwait, Qatar and Oman)
Lawand Trade
2016.06 - Current
- Developed and maintained long-term relationships with key clients, enhancing customer satisfaction and fostering loyalty.
- Managed account-specific pricing strategies, negotiated contracts, and ensured the fulfillment of commitments in line with company policies.
- Generated monthly SSR reports, order follow-ups, PI generation, and stock suggestions to maintain inventory flow.
- Coordinated with multiple departments to ensure timely processing of orders, shipment updates, clearance, and payments.
- Handled client queries and provided product knowledge and documentation assistance, including compliance with Halal certification and HS codes.
- Acted as the main point of contact for new and existing customers, resolving issues and ensuring smooth operations across accounts.
- Provided detailed market compliance insights, stock, and sales reports for performance evaluation and strategic adjustments.
Assistant F&B Manager
Hotel Fortune Inn Valley View
Manipal
2012.01 - 2014.10
- Managed daily F&B operations and customer service in a high-end hotel, reporting directly to the General Manager.
- Developed strategies to improve service quality and operational efficiency while adhering to company standards.
- Trained and mentored a team of restaurant executives and staff.
Restaurant Operations Manager
Hotel Bennigans American Tavern and Grill
New Delhi
2011.02 - 2011.12
- Oversaw restaurant operations and managed guest service associates, ensuring customer satisfaction.
- Coordinated with suppliers and vendors, managed stock, and maintained service standards to maximize revenue.
Management Trainee
Hotel Fortune Inn Valley View
Manipal
2009.01 - 2010.12
- Gained hands-on experience in various hotel operations, including front desk, housekeeping, and F&B.
- Developed an understanding of business functions and client relationship management within the hospitality industry.
Guest Service Associate
Hotel Intercontinental The Lalit
Mumbai
2008.09 - 2008.12
- Provided top-tier guest services, ensuring a pleasant stay for guests by handling inquiries and concerns promptly.
Education
BSc - Hotel Management
Saptagiri College of Hotel Management
Mangalore01.2008
PUC -
St. Mary’s P.U College
Udupi01.2005
S.S.L.C -
Don Bosco English Medium High School
Udupi01.2003
Skills
- Key Account Management
- Client Relationship Development
- Negotiation and Contract Management
- Market Compliance & Documentation
- Team Collaboration & Cross-Departmental Coordination
- AI & Machine Learning in Supply Chain Management
- Product Knowledge & Pricing Strategy
- Customer Service Excellence
Websites
References
Available upon request.
Languages
- English (Fluent)
- Hindi (Fluent)
- Kannada (Fluent)
- Konkani (Fluent)
- Tulu (Fluent)
Additional Skills And Certifications
- AI & Supply Chain Management Master Class – Attended an online master class on AI and Machine Learning applications in Supply Chain Management, covering topics such as demand forecasting, logistics, and risk management.
- Computer Skills: SAP, Illusions, IDS (Property Management System), FIDELIO, MICROS, POS, Advanced Microsoft Word, Excel, PowerPoint, and Adobe Photoshop.
Timeline
Assistant Manager – Key Account Client Liaison (Kuwait, Qatar and Oman)
Lawand Trade
2016.06 - Current
Assistant F&B Manager
Hotel Fortune Inn Valley View
2012.01 - 2014.10
Restaurant Operations Manager
Hotel Bennigans American Tavern and Grill
2011.02 - 2011.12
Management Trainee
Hotel Fortune Inn Valley View
2009.01 - 2010.12
Guest Service Associate
Hotel Intercontinental The Lalit
2008.09 - 2008.12
BSc - Hotel Management
Saptagiri College of Hotel Management
PUC -
St. Mary’s P.U College
S.S.L.C -
Don Bosco English Medium High School