Jira
Navajyoti Baishya
Senior Business Analyst
Bengaluru
Summary
Experienced IT Business Analyst specializing in Retirement Financial Services and US Healthcare, delivering solutions aligned with strategic business goals. Proven ability to enhance operational efficiency, accuracy, and customer satisfaction through successful project execution. Strong track record in supporting senior management decisions and leading teams to achieve project objectives.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Lead Business Analyst
Fidelity Investment
04.2022 - Current
- Lead business analysis efforts for API development and integration within Stock Plan Services and Defined Contribution within Workplace Investing vertical, ensuring seamless data exchange between systems
- Collaborate with Product Owners, Engineers, and UX teams to define, document, and refine business and technical requirements
- Drive API-first initiatives by working closely with Solution Architects to design APIs that align with industry best practices
- Conduct impact analysis on existing workflows and systems to identify areas of optimization
- Facilitate Agile ceremonies, including backlog grooming, sprint planning, and retrospectives
- Partner with external & internal stakeholders and clients to understand their needs and ensure alignment with API capabilities
- Develop and maintain process documentation, user stories, and business requirement documents (BRDs)
- Developed comprehensive documentation, including process flows, API specifications, and user journey mappings
- Utilize data analytics to support decision-making and measure the success of API implementations by tracking API performance metrics, analysing response times, error rates, and system uptime
- Leverage data visualization tools to create dashboards that provide insights into API usage trends and user behaviour
- Conducted analysis of the current state and defined the future state to enhance transaction visibility and user engagement
- Led an API transformation initiative to modernize legacy systems, improving response time and scalability
- Developed a data reconciliation process using API integration, reducing financial discrepancies by 25% within few internal applications
- Modernized the view of a Defined Contribution participant application, enhancing the transaction experience and improving usability
- Drove a project to Externalize API’s to our clients Benefit portal to drive 30% more employee participation of employees to manage their Workplace benefits
Agile Business Analyst
Capgemini Technology Services
02.2019 - 04.2022
- Translated business requirements into actionable user stories and functional specifications, ensuring alignment with industry standards
- Led process improvements, reengineering workflows and identifying automation opportunities, resulting in a 20% reduction in operational costs
- Worked with global clients (APAC, EMEA, North America, Latin America) to enhance financial systems and ERP integration, driving efficiency and best practices
- Managed Agile projects, overseeing backlog maintenance, sprint planning, and QA test case reviews, ensuring timely delivery and high-quality outcomes
- Collaborated with cross-functional teams to improve business processes, enhance system functionality, and streamline workflows across the organization
- Experience in working with OCR/ ICR financial tools and assist providing end-to-end ERP systems support and functionality
- Worked as a Business Analyst and Scrum Master for implementation of InStream application for automation of Invoice Processing, reporting and ERP (SAP) integration through API, thereby reducing the FTE cost
- Worked as a Business Analyst/ Scrum Master, in development of in-house Financial Application to automate business process like P2P, R2A and O2C
- Implemented the in house application for 6 Engagements with customized Business requirements and solutions to automate and streamline business process
Agile Business Analyst
Compumatrice Multimedia Pvt Ltd
01.2018 - 01.2019
- Led cross-functional teams through the full product development lifecycle, ensuring Agile processes were effectively implemented
- Developed and managed product roadmaps, creating strategic user stories, epics, and product requirement documents to guide releases
- Collaborated with vendors to manage contracts, set expectations, and ensure the timely delivery of high-quality work
- Managed release planning, created product launch checklists, and scheduled future version releases, ensuring adherence to timelines
- Ensured product delivery met ISO and HIPAA security standards
- Worked with hosting services, support, and marketing teams to ensure seamless product and service releases
- Performed critical analysis of information from multiple sources, breaking down high-level details into actionable user stories
- Trained and coached staff to maximize the benefits of Agile practices, driving continuous improvement in project delivery
- Implemented EPIC EHR across multiple hospitals, improving healthcare system efficiency
- Implemented EMR for 2 Hospital and a clinic
- Created Patient Portal application and Doctor’s Portal under the banner of PC360 patient portal, which is available in Google PlayStore and Apple AppStore
Client Account Manager
Shiprocket E-commerce Platform
02.2015 - 11.2017
- Collaborated with development and production teams to resolve issues, ensuring timely resolution and minimal impact on client operations
- Managed client escalations and high-severity requests, ensuring smooth business operations and adherence to SLAs
- Built trusted relationships with key accounts, customer stakeholders, and executive sponsors, positioning as a strategic advisor
- Utilized Jira to track processes, metrics, and reporting requirements to ensure transparency and accountability
- Delivered end-user support and training on Salesforce CRM, Zoho CRM, and Jira CRM to enhance customer experience
- Organized and managed client data efficiently, ensuring product preferences and information were properly documented
- Delivered monthly reports to senior management, providing insights on account progress and performance
- Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction
- Drove over 50L in sales by effectively recommending brand products, highlighting benefits, and addressing customer objections
Education
Bachelor of Engineering - Information Technology
Priyadarshini Institute of Engineering& Technology
Nagpur, India 08.2007 - 09.2013
Class 12 - Science Education
Guwahati Public School
06.2003 - 04.2005
Skills
Agile methodology
Business process mapping
User acceptance testing
Release planning
Product management
Negotiation
Product development
Documentation
Stakeholder management
Certification
Scaled Agile Framework Certified, 09/01/24
Professional Development
- Regular speaker at internal knowledge-sharing sessions on API best practices.
- Core member of Business Analyst Community Practice.
- Active participant in industry conferences on financial technology trends.
Personal Information
Date of Birth: 04/17/88
Activities
- Core Member, Diversity & Inclusion Group, Fidelity Investment India, Bangalore, Karnataka, 01/01/24, Current, Led D&I initiatives, including organizing events.
- Business Analyst BootCamp Organizer, Coordinated and led a comprehensive Business Analyst bootcamp.
Software
Confluence
Miro
Figma
MS Visio
Drawio
Swagger
Insomnia/Postman
Timeline
Lead Business Analyst
Fidelity Investment
04.2022 - Current
Agile Business Analyst
Capgemini Technology Services
02.2019 - 04.2022
Agile Business Analyst
Compumatrice Multimedia Pvt Ltd
01.2018 - 01.2019
Client Account Manager
Shiprocket E-commerce Platform
02.2015 - 11.2017
Bachelor of Engineering - Information Technology
Priyadarshini Institute of Engineering& Technology
08.2007 - 09.2013
Class 12 - Science Education
Guwahati Public School
06.2003 - 04.2005
Similar Profiles
Tanmay JadhavTanmay Jadhav
Field Project at Fidelity InvestmentField Project at Fidelity Investment
Payal SwamiPayal Swami
Senior Product Manager at Fidelity InvestmentSenior Product Manager at Fidelity Investment
ASHLI SATTERWHITEASHLI SATTERWHITE
Customer Relationship Advocate at Fidelity InvestmentCustomer Relationship Advocate at Fidelity Investment