Navaneeth S Menon
Enterprise Account Manager
Bangalore,Karnataka
Summary
An organized, detail-oriented individual able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Talented professional who effectively balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Good leadership skill to set goal, empowerment and performance evaluation. Strong problem solving skills.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Enterprise Account Manager
Dell Technologies
10.2022 - Current
- Managed a team of account managers to ensure successful delivery of services and customer satisfaction
- Coordinated account activities between clients and internal departments, resulting in increase in customer retention
- Coached, developed and motivated team to achieve revenue goals.
- Analyzed customer data to identify trends in usage, revenue, and profitability.
- Demonstrated leadership and initiative in successfully driving hardware, software and services needed for customer account management requirements.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets
- Maintained accurate records of all client interactions using CRM software.
- Resolved customer inquiries quickly while maintaining high levels of customer satisfaction.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Worked with account teams to build sales strategies and drive incremental revenue.
Sales Account Manager
Dell
Bengaluru
12.2018 - 09.2022
- Matched customers to products based on in-depth understanding of different business models and needs.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Maintained current knowledge of product lines by attending regular technical and sales training sessions.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Sold products by developing relationships with network of professionals.
Senior Technical Support Specialist
Dell
05.2016 - 11.2018
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Upsold products and services to increase company revenue.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Customer Service Representative
Siemens Technologies
11.2014 - 04.2016
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Answered up to 150 incoming calls in busy, fast-paced global call center.
- Resolved customer complaints and addressed emergency requests and needs.
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma -
Kendriya Vidhyalaya
Cochin 06.2011 - 03.2012
Skills
Account Management
undefinedAccomplishments
- Best Performer of The Year FY19
- Sales Champion Award
- Technical Sales Representative Award
Certification
Nvidia AI in the DataCenter
Timeline
Nvidia AI in the DataCenter
12-2023
Enterprise Account Manager
Dell Technologies
10.2022 - Current
Sales Account Manager
Dell
12.2018 - 09.2022
Senior Technical Support Specialist
Dell
05.2016 - 11.2018
Customer Service Representative
Siemens Technologies
11.2014 - 04.2016
High School Diploma -
Kendriya Vidhyalaya
06.2011 - 03.2012
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