Navaneetha Kemsaram
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager- CSM
Lufthansa Technik Services India Ltd
Bangalore
2022.08 - Current
- Successfully managing contracts (SCM, TCM, TCS), material services, and MRO services for a diverse clientele across the APAC region, including major airlines like AIX Connect, Air India Express, Quikjet, Thai Airways, Bangkok Airways, Malaysian Airways, and several Indonesian carriers
- Proven ability to deliver exceptional customer service while ensuring smooth contract execution, material delivery, and efficient MRO operations.
Customer Material Service Manager- CMSM
Lufthansa Technik Services India Ltd
Bangalore
2021.07 - 2022.08
- Contributed to seamless project operations within the Customer Material Service Management team
- Leveraged my on-site experience and knowledge to proactively support and train team members.
Material Service Manager
Lufthansa Technik AG
Munich
2019.12 - 2021.07
- Ensured smooth aircraft layover maintenance operations for Continental and Intercontinental fleets within the maintenance department
- Proactively managed Handicapped aircraft material requirements and prepared critical reports to avoid last-minute material shortages
- Utilized AMOS training to support City line aircraft operations and collaborated with planning teams to optimize layover plans based on material arrival timelines.
Material Management Specialist - CMSM
Lufthansa Technik Services India Ltd
Bangalore
2016.07 - 2019.12
- Within Customer Material Service Management, streamlined operations for Lufthansa line and base maintenance aircraft requests
- Leveraging my experience across diverse projects, actively trained new team members, ensuring their success.
Material Management Assistant, SPD
APSRTC/TSRTC
Hyderabad
2012.10 - 2016.07
- Supported the transportation needs of millions by managing inventory for APSRTC/TSRTC, a leading state government transportation corporation
- Ensured efficient operations by overseeing inventory for all vehicles and facilities across the organization.
Education
P.G Diploma in Material Management - Material Management
Andhra Pradesh Productive Council (APPC)
08.2015
Masters in Business Administration (M.B.A) - Finance and Marketing
Osmania University
06.2012
Bachelor of Technology (B.Tech.) - Electrical and Electronics Engineering
JNTU
06.2010
Skills
- Problem-solving
- Critical Thinking
- Team Player
- Conflict Resolution
- Relationship Management
- Worked on applications like SAP P04, IBO
Certification
- Service Excellence Training, Mercuri International Deutschland GmbH, Germany, 2024
- Genfam, Lufthansa Technical Training, 2021
Timeline
Customer Service Manager- CSM
Lufthansa Technik Services India Ltd
2022.08 - Current
Customer Material Service Manager- CMSM
Lufthansa Technik Services India Ltd
2021.07 - 2022.08
Material Service Manager
Lufthansa Technik AG
2019.12 - 2021.07
Material Management Specialist - CMSM
Lufthansa Technik Services India Ltd
2016.07 - 2019.12
Material Management Assistant, SPD
APSRTC/TSRTC
2012.10 - 2016.07
P.G Diploma in Material Management - Material Management
Andhra Pradesh Productive Council (APPC)
Masters in Business Administration (M.B.A) - Finance and Marketing
Osmania University
Bachelor of Technology (B.Tech.) - Electrical and Electronics Engineering
JNTU