Navaneethakrishnan Natarajan
Specialist Software Engineer
Bengaluru,KA
Summary
To be associated as an active member with a progressive software industry that gives me scope to update knowledge and skills in accordance with the latest technologies and part of team that dynamically works towards the growth of organization and gain satisfaction there off.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Specialist Software Engineer
Societe generale global solution centre
Bengaluru, Karnataka
2019.09 - Current
- Contribute towards innovation ideas to improve production quality and customer satisfaction. People management (Career Path/ Mentoring/ Performance management etc).
- Perform detailed investigation on production issues and escalate to relevant team with analysis.
- Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management. Ensure all ITIL principles are followed for incident, request and Problem management.
- Impact analysis, task prioritization and assignments based on SLA/OLA. Follow up and define Post Mortems and Remediation actions to improve production.
Application Engineer
IPsoft Global Services
Bengaluru, Karnataka
2016.08 - 2019.09
- Implement automations to gain efficiency.
- Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures.
- Ensure all ITIL principles are followed for incident, request and Problem management.
- Ensure service continuity with respect to change management. Maintain good collaboration with internal and external partners
Senior Systems Engineer
TechMahinrdra
Pune, Maharastra
2015.01 - 2016.08
- Focus on client centric approach towards user community. Define and conduct user satisfaction survey and improvement action plan.
- Providing L2 support, rapid resolution to functional/technical problems and reported incidents depends on the priority.
- Perform Daily health checks to make sure applications are working as expected in production. Communicating outage notification to all stake holders.
Software Engineer
HCL Technologies
Bengaluru, Karnataka
2011.08 - 2015.01
- Perform and define monitoring tasks as per production need.
- Perform detailed investigation and escalate to relevant team with analysis.
- Drive Major incident management process to handle any crisis on production.
- Communicate stakeholders about potential impacts to production
Education
Bachelor of Science - Computer Science
NGM Collage
Pollachi, Coimbatore 2008.06 - 2011.03
Skills
Unix shell scripting and Powershell
Oracle and PostgreSQL
ITIL
Hadoop - Kafka, ELK, Oozie, HBase
DevOps - GIT, Docker, Kubernetes
Projects
Project 1: BRITISH TELECOM
GLOSSI is a global billing system offering multi-lingual invoices, reports and flexible multi-currency tariff, pricing and reporting. The system captures all information required for billing (including customer data, service and product/tariff data) via a GUI front end. The system can be standalone or uses feeds from other systems to do initial and ongoing data build.
Project 2: CITI GLOBAL MARKET PRODUCTION SUPPORT
Algo Research Bench is for Historical data capturing and analysis to Citi’s equities daily transaction for MIS purpose.
Project 3: TIGO Telecom services
MEDIATION is a Windows based Multi-Mediation System and is intended to act as a transparent interface between Network element switches or data collecting equipment (Northbound) and Downstream IT systems (Southbound). It accepts CDRs from network elements, decodes the records (i.e. converts the CDRs into readable format) applies duplicate checks, business logic (normalizes and filters the unwanted CDRs) and passes processed output files to downstream as per the format agreed with downstream system.
Project 4: Mastercard
Loyalty services platform support
Project 5: Société Générale
Market Data
Timeline
Specialist Software Engineer
Societe generale global solution centre
2019.09 - Current
Application Engineer
IPsoft Global Services
2016.08 - 2019.09
Senior Systems Engineer
TechMahinrdra
2015.01 - 2016.08
Software Engineer
HCL Technologies
2011.08 - 2015.01
Bachelor of Science - Computer Science
NGM Collage
2008.06 - 2011.03