NAVANEETHAN M
ASSISTAN BRANCH MANAGER
NAMAKKAL
Summary
Dynamic Assistant Manager with a proven track record at BEST FINANCE CORPORATION LTD, excelling in operations management and team leadership. Enhanced customer satisfaction through exceptional service and effective conflict resolution. Skilled in staff training and development, fostering a collaborative environment that drove repeat business and improved employee morale.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Assistant Manager
BEST FINANCE CORPORATION LTD
Krishnagiri, India
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Collections Agent
GOKULAM CHIT FUNDS
Tiruchengode, India
02.2022 - 06.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Education
Mechanical Engineering
KARPAGAM INSTITUTE OF TECHNOLOGY
Coimbatore, India08-2021
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Decision-making
Customer service
Team building
Team collaboration
Customer relationship management (CRM)
Staff training and development
Workload management
Business development
Sales strategies
Money handling
Promotional planning
Timeline
Assistant Manager
BEST FINANCE CORPORATION LTD
07.2023 - Current
Collections Agent
GOKULAM CHIT FUNDS
02.2022 - 06.2023
Mechanical Engineering
KARPAGAM INSTITUTE OF TECHNOLOGY