Ajay Kornepati

• Develop and customize ServiceNow applications using JavaScript, AngularJS, and REST APIs.
• Implement automated workflows and processes to enhance operational efficiency and reduce manual tasks.
• Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
• Integrate ServiceNow with third-party systems using modern integration technologies and protocols.
• Lead the design and architecture of scalable ServiceNow solutions aligned with business goals.
• Mentor junior developers, providing guidance on best practices and coding standards.
• Stay updated with the latest ServiceNow releases and industry trends for continuous improvement.
• Utilize AI and machine learning to enhance ServiceNow capabilities and predictive analytics.
• Participate in agile development processes, contributing to sprint planning and daily stand-ups.
• Conduct thorough testing and debugging to ensure high-quality, reliable ServiceNow applications.
• Document technical specifications and user guides to support ongoing system maintenance.

Client

Qualcomm India.

Role

Development and implementation

Responsibilities:

· Handled various project related activities in planning, design, coding, deployment, unit test and Load test in tune with the core business objectives.

· Created Business Rules, Client Scripts, and Transform map scripts, UI Policies, using JavaScript.

· Worked on Custom Asset Management.

· Configured Stock rooms and Stock rules for the Custom ITHM.

· Enhancements related to the Custom Portal Widgets.

· Configured the notifications related to Asset life cycles and thresholds.

· Coordinate activities related to IT AM infrastructure setup and configuration, HW and SW asset tracking, coordinate with system and database administrators and project managers, documentation of related to ITAM activities.

· Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.

· Kept detailed notes of all correspondence with clients and updated details in company's computer system.

· Initiated success of client's organization by improving performance, hiring practices and management systems.

· Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.

Client

Equinix

Role

Development and implementation

Responsibilities:

• Configured and customized ServiceNow modules to meet client-specific requirements, enhancing user experience and increasing platform adoption.
• Participated in a team that developed a ServiceNow knowledge base, improving information accessibility and reducing support ticket volume
• Developed and launched a ServiceNow automation workflow that streamlined change management processes, cutting approval times and minimizing service disruptions.
• Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.
• Involved in gathering the requirements from the business team and writing the technical design documents.
• Involved in configuring the Business Rules, Client Scripts, UI Policies, Data Policies in the ServiceNow.
• Loaded the data into ServiceNow using import sets.
• Experience in configuring email notifications in ServiceNow.
• Involved in redesigning the workflows using ServiceNow workflow editor.

• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
• Worked with mapping and session parameters to pass the values dynamically.
• Extensively used ETL tool Informatica to load data.
• Implemented Type 1 & Type 2 slowly changing dimensions.
• Extracted data from heterogeneous sources like oracle, fixed width and delimited flat files transformed the data according to the business requirement and then loaded into multiple databases.
• Performance tuning of ETL Mappings to reduce loading times.
• Document all technical and system specifications for all ETL processes and perform unit tests on all processes and prepare required programs and scripts.
• Assist in the ongoing development of technical best practices for data movement, data quality, data cleansing and other ETL Related Activities.
• Provide Technical of Extract/Transform/Load (ETL) Solution for BI Projects.
• Work Closely with Business Analyst, Data Modeler and BI Lead to ensure that the design meets end to end Requirement.
• Tested troubleshooting methods devised innovative solutions, and documented resolutions for inclusion in the knowledge base for support team use.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
• Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
• Connected to computer of client using remote link to install programs and applications.
• Installed and maintained hardware and computer peripherals to store tangible components.

• Designed appropriate ETL routines and mappings using Websphere DataStage based on the requirements and technical designs.
• Integrated the data from Oracle 11g and SQL Server for populating large scale Data Mart and Data Warehouse.
• Worked with the applications owners and system analysts to resolve data issues and refine transformation rules.
• Coordinated with different teams like DBA, SSO, HLR, IN, AMS, Middle Ware and SDP to resolve Interface issues.
• Performed and collaborated on system integration testing and support user acceptance testing.
• Managed with different teams like DBA, SSO, HLR, IN, AMS, Middle Ware, and SDP to resolve interface issues.
• Supervised scheduling the jobs using Informatica scheduler.
• Raised change Requests based on defects faced& prepared SOPs (Standard Operating Procedures).
• Develop the task plan for ETL Developers for a Specific Projects.
• Participation and contribution in quality assurance walk through ETL Components.
• Support Development team with performance tuning and troubleshooting issues.
• Proficient with the DB SQL language for user defined DB Extract or update statements.
• Knowledge of logical and physical data modelling concepts (relational and dimensional).