Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navanita Kumari

Customer Excellence Partner
Bangalore

Summary


Professional with deep expertise in customer experience management and diverse experience of working in people manangement, recruiting and delivering results through sourcing and continuous improvement efforts. Provide direction & management for

recruiting strategy, intiatives, guidelines & procedures concerning talent acquisition best practices, systems & methodology.

Collaborate with global/regional & business unit HR teams in delivering specific recruiting campaigns.

Demonstrates strong focus on team collaboration and achieving results. Adept at leading teams, improving customer satisfaction, and driving operational success. Known for adaptability and reliability in dynamic environments.

Skilled in customer relationship management, strategic planning, and process optimization. Recognized for excellent communication and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Global Lead - Customer Excellence

Wipro Technologies
05.2019 - Current
  • Drove significant revenue growth by implementing cross-selling techniques in customer interactions.
  • Coordinated events or initiatives aimed at strengthening relationships with existing clients while attracting new business prospects.
  • Increased customer retention rates by developing targeted outreach programs and maintaining strong relationships with key clients.
  • Successfully resolved escalated customer complaints by employing active listening and problem-solving techniques.
  • Promoted a positive work environment that fostered teamwork, employee engagement, and professional growth among team members.
  • Improved overall brand reputation through consistent delivery of exceptional support services, earning various accolades from both internal stakeholders and clients.
  • Fostered open communication channels between frontline staff and upper management, enabling the swift resolution of any operational challenges encountered.
  • Streamlined processes , took different global initiatives which lead to quicker response times and improved resolution rates.
  • Continuously monitored industry trends to stay current on best practices for delivering outstanding customer service experiences.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.

Regional Human Resources Business Partner

Qolabx
11.2018 - 04.2019
  • Maintained compliance with labor laws and regulations by staying current on evolving legislation and proactively updating company policies as needed.
  • Designed targeted training programs to address skill gaps within the workforce, improving overall competency levels across the organization.
  • Facilitated performance management processes, set achievable goals and provide constructive feedback to employees.
  • Streamlined HR processes for increased efficiency, resulting in reduced administrative costs and improved employee satisfaction.

Associate Executive - HR

Brillio Technologies
11.2013 - 01.2017

Recruiter- Strategic Hiring

Wipro Technologies
08.2012 - 11.2013

Account Manager And Recruiter

Genxsis Talent Management Ltd.
11.2011 - 08.2012

Associate-talent Acquisition

Wipro Technologies
06.2010 - 01.2011

Education

Master of Science -

Bangalore University
Bengaluru, India
04.2001 -

Skills

    Strategic thinking

    Customer empathy

    Engagement strategy development

    Customer segmentation

    Cross-functional collaboration

    Teamwork and collaboration

    Time management

    Problem-solving abilities

Timeline

Global Lead - Customer Excellence

Wipro Technologies
05.2019 - Current

Regional Human Resources Business Partner

Qolabx
11.2018 - 04.2019

Associate Executive - HR

Brillio Technologies
11.2013 - 01.2017

Recruiter- Strategic Hiring

Wipro Technologies
08.2012 - 11.2013

Account Manager And Recruiter

Genxsis Talent Management Ltd.
11.2011 - 08.2012

Associate-talent Acquisition

Wipro Technologies
06.2010 - 01.2011

Master of Science -

Bangalore University
04.2001 -

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Navanita KumariCustomer Excellence Partner