NAVAS CHALIL
Kannur District
Summary
Dedicated and result-oriented retail professional with 17+ years of experience in sales supervision, customer service, and store operations across India and the UAE. I excel in team leadership, retail merchandising, and driving consistent sales growth through strategic planning and customer-focused service. Committed to maintaining high operational standards while enhancing customer satisfaction and store efficiency. Seeking a challenging position where I can contribute my extensive experience and strong work ethic to support organizational success and long-term growth.
Overview
19
19
years of professional experience
Work History
Branch Manager
Shahana Homeneeds
Bengaluru
01.2020 - Current
- Supervise daily store operations ensuring smooth workflow and high service standards.
- Monitor sales performance and implement strategies to achieve monthly targets.
- Train, guide, and evaluate sales staff to improve efficiency and teamwork.
- Handle customer escalations professionally to maintain satisfaction.
- Coordinate with suppliers for timely stock replenishment and product availability.
- Maintain accurate inventory levels, reducing stock discrepancies.
- Ensure store cleanliness, display arrangement, and product merchandising.
- Oversaw sales floor activities and ensured adherence to company policies.
- Managed a multi-national staff team, assigning duties and monitoring performance.
- Maintained strong customer relations resulting in repeat business and loyalty.
- Implemented promotional displays and pricing for seasonal campaigns.
- Tracked daily sales reports and supported management in business decisions.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
Branch Manager
Majelan Al Madina Hypermarket LLC
01.2013 - 12.2019
- Team Leadership & Supervision
- Cash Handling & Billing
- Customer Relationship Management
- Inventory & Stock Control
- Visual Merchandising
- Time Management
- Store Operations Management
- Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Reporting & Documentation
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
Supervisor
Greeting Al Madina Supermarket LLC
01.2008 - 05.2013
- Handled billing operations with accuracy and efficiency.
- Provided customer support and maintained a friendly service environment.
- Processed cash, card, and voucher transactions following company policies.
- Balanced cash drawers and prepared daily financial reports.
- Assisted in stocking shelves and maintaining product displays.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
Education
Secondary School Leaving Certificate (SSLC) -
Secondary school leaving certificate
Skills
- Team Leadership & Supervision
- Cash Handling & Billing
- Customer Relationship Management
- Inventory & Stock Control
- Visual Merchandising
- Time Management
- Store Operations Management
- Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Reporting & Documentation
- Microsoft Office (Word, Excel, PowerPoint)
- Internet Applications & Email Handling
Languages
English
Malayalam
Hindi
Personal Information
- Passport Number: AT905053
- Passport Expiry Date: 10-07-2036
Timeline
Branch Manager
Shahana Homeneeds
01.2020 - Current
Branch Manager
Majelan Al Madina Hypermarket LLC
01.2013 - 12.2019
Supervisor
Greeting Al Madina Supermarket LLC
01.2008 - 05.2013
Secondary School Leaving Certificate (SSLC) -
Secondary school leaving certificate