Navdeep
Kitchener
Summary
Friendly, reliable, and community-driven professional with 6+ years of combined experience in customer service, facility support, and operations. Proven ability to work independently and collaboratively in diverse environments including retail, community services, and hospitality. Skilled in handling sensitive situations, managing customer inquiries, and supporting day-to-day operations with professionalism and care. Seeking to contribute to the City of Kitchener as a Customer Service Attendant with a strong dedication to inclusivity and public service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Floor Team Member
Quesada Burritos & Tacos
01.2025 - Current
- Supported opening and closing procedures and trained new staff.
- Increased sales 30% by providing exceptional customer service and tailored product recommendations.
- Managing at cash counter during peak hours, keeping lines moving efficiently and maintaining customer satisfaction levels high.
Dairy-Frozen Associate & Overnight Stocker
Walmart Canada
06.2023 - 05.2025
- Assisted customers with inquiries, improving service experience.
- Monitored inventory levels improved 20% stock efficiency.
- Handled cash, reconciled funds, and ensured food safety compliance.
- Supported night operations, including restocking, cleaning, and shift readiness.
Marketing Assistant Manager
Hansa Motors Pvt. Ltd
07.2022 - 05.2023
- Provided administrative support and managed customer communications.
- Assisted with event coordination and community outreach.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Conducted market research to gather insights, informing development of more effective marketing campaigns.
Education
Diploma - Strategic Marketing Communications
Conestoga College
Kitchener12.2024
MBA - International Marketing & HR
ICFAI University
Dehradun, India01.2022
BSc - Hotel & Hospitality Management
Bharathiar University
Chandigarh, India01.2019
Skills
- Customer Service & Conflict Resolution
- Administrative Support & Registration
- Facility Upkeep & Safety Monitoring
- Cash Handling & POS Transactions
- Team Collaboration & Volunteer Support
- Cultural Sensitivity & Diversity Awareness
- Time Management & Multitasking
- Computer Proficiency (Microsoft Office, CRM)
Certification
- Emergency First Aid (Rescue7)
- Microsoft Excel (Certified)
- Salesforce for Marketers
- Customer Service: Problem Solving & Troubleshooting
- Digital Intelligence (Marketing)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Additional Information
- Available for flexible shifts including evenings, weekends, and holidays.
- Comfortable with physical tasks such as equipment setup, cleaning, and lifting.
- Passionate about inclusive, community-centered service.
- Access to reliable transportation for work across Kitchener locations.
Timeline
Sales Floor Team Member
Quesada Burritos & Tacos
01.2025 - Current
Dairy-Frozen Associate & Overnight Stocker
Walmart Canada
06.2023 - 05.2025
Marketing Assistant Manager
Hansa Motors Pvt. Ltd
07.2022 - 05.2023
Diploma - Strategic Marketing Communications
Conestoga College
MBA - International Marketing & HR
ICFAI University
BSc - Hotel & Hospitality Management
Bharathiar University
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