Navdeep Dahiya
Corporate Account Manager-HDFC Bank
Gurgaon
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Corporate Account Manager
Tata AIA Life Insaurance-HDFC Bank
7 2023 - Current
- Provided expert guidance on tax planning strategies, maximizing deductions and minimizing liabilities for client.
- Implemented risk management strategies to protect clients investments and minimize losses.
- Enhanced client satisfaction by providing personalized financial planning services.
- Advise on investment activities and provide strategies that the company should take.
- Provide advice to clients and recommend insurance products.
- Provide good customer service to maintain and retain clients.
- Interview prospective clients to gather data about them.
- Analyze the client's current portfolios and make recommendations.
Proprietor
Own Business
02.2020 - 10.2022
- Car accessories wholesale, Trading and Distribution
Senior Executive(Customer Service)
Samsung India Electronics Ltd Gurgaon
11.2016 - 06.2019
- Managing service assurance and quality related to AV products ,CE products and mobile phone for PAN India region
- Unit exchange process through various approaches
- Proactive risk sensing to ensure reduction in consumer escalation
- Root cause analysis and trend analysis
- Continuously monitoring of abnormal cases & ensuring resolution by coordinating between service center, parts team, and Technical Team
- Analysis of customer feedback related to product and services
- Coordination and feedback sharing with other teams to improve service level.
Sales Executive
Act Automation Pvt. Ltd
03.2014 - 05.2016
- Responsible to identify a potential customer and get them on board
- To identify the need of the industry with the help of technical engineer and assist them on the same
- Fix meeting with clients, give the trial of the various products, regular follow up and convert into the lead.
Education
PGDM in International Business and Marketing -
Era Business School
Bachelor Of Tourism Studies - undefined
IGNOU
Higher Diploma in Hospitality - undefined
RIG Institute of Hospitality and Management
Skills
Client Relationship Building
Sales tactics
Revenue Generation
Teamwork and Collaboration
Problem-Solving
Time Management
Problem-solving abilities
Team Collaboration
Interpersonal Communication
Personal Traits
- Good interpersonal and communication skills.
- Proactive in taking responsibilities.
- Maintaining cordial relationship with colleagues.
- Leadership qualities.
- Ability to perform under stress.
Personal Information
- Father's Name: Mr. Sanjay Dahiya
- Date of Birth: 08/01/90
Achievementsawards
- Member of Organizing committee, Era Business School, Dwarka
- Was School Prefect for the year 2007&2008
- Received appreciation letter during the internship period in hospitality
Additionalinformation
True, English, Hindi
Extracurricular Activities
Actively participated in the culinary preparation organized by SUSTA. Organized various food festival during graduation.
Projects
LPS industrial supplies. Marketing, 05/01/13, 07/01/13, To study the existing market for various products and suggest strategies for increasing market share, Getting information for the industrial products requirement by the various customers and delivering the same with live demo., To learn more about the various industrial products used., To understand the future scope of the industrial products and safety equipments required in various industry. The CLARIDGES Hotel, 06/01/10, 12/01/10, Successfully completed 6 months Industrial Training from THE CLARIDGES HOTEL, NEW DELHI, During internship period worked with all the core departments of the hotel.
Timeline
Proprietor
Own Business
02.2020 - 10.2022
Senior Executive(Customer Service)
Samsung India Electronics Ltd Gurgaon
11.2016 - 06.2019
Sales Executive
Act Automation Pvt. Ltd
03.2014 - 05.2016
Corporate Account Manager
Tata AIA Life Insaurance-HDFC Bank
7 2023 - Current
PGDM in International Business and Marketing -
Era Business School
Bachelor Of Tourism Studies - undefined
IGNOU
Higher Diploma in Hospitality - undefined
RIG Institute of Hospitality and Management
Similar Profiles
CHETHAN RYCHETHAN RY
Corporate Account Manager at Tata Aia Life Insurance, HDFC bank ChannelCorporate Account Manager at Tata Aia Life Insurance, HDFC bank Channel
Sandeep MishraSandeep Mishra
Assistant Vice President – IT at Tata AIA Life Insurance Co. Ltd.Assistant Vice President – IT at Tata AIA Life Insurance Co. Ltd.
Vardaan SharmaVardaan Sharma
Business Manager at TATA AIA Life Insurance Co. Ltd.Business Manager at TATA AIA Life Insurance Co. Ltd.