Summary
Work History
Education
Skills
Timeline
Generic

Navdeep Kaur

mohali

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Work History

Data Entry Clerk

Tjx
Brampton
  • Entered data accurately into company databases and spreadsheets.
  • Assisted in processing incoming documents and forms.
  • Utilized office software to streamline data entry tasks.
  • Supported administrative tasks as needed within the office environment.

Customer Service Representative

LifeLabs
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collections Agent

Bill Gosling Outsourcing
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Way Billing Agent

FedEx
  • Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
  • Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
  • Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
  • Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.

Front Desk Receptionist

Immigration Consulting Services
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Call Center Representative

Nordia
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Dispatch Assistant

AMG Global
Brampton
  • Assisted in managing incoming and outgoing shipments for timely dispatch.
  • Coordinated communication between drivers and warehouse staff to streamline operations.
  • Monitored inventory levels to ensure adequate stock for dispatch needs.

Education

BBA - Data Science And AI

Lovely Professional University
Jalandher
07-2024

Diploma - Human Resource Management

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
06.2020

Skills

  • Customer service
  • Data analysis
  • Conflict resolution
  • Microsoft Excel
  • Human resource management
  • Communication skills
  • Time management
  • Customer consulting
  • Administrative support
  • Inbound and outbound calling
  • Multitasking and organization

Timeline

Customer Service Representative

LifeLabs

Collections Agent

Bill Gosling Outsourcing

Way Billing Agent

FedEx

Front Desk Receptionist

Immigration Consulting Services

Call Center Representative

Nordia

Data Entry Clerk

Tjx

Dispatch Assistant

AMG Global

BBA - Data Science And AI

Lovely Professional University

Diploma - Human Resource Management

Sheridan College Institute of Technology And Advanced Learning

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Navdeep Kaur