Navdeep Singh
Quality Associate
B-14, Ashok Vihar, Phase-3, Gurugram
Summary
Profile- Dynamic professional with a knack for rapid learning and adaptability, seeking a role in a forward-thinking organization. Proficient in ZenDesk, Mynd devices, Catalogue panel, Slack, and Google Docs. As a Quality Associate at CARS24, set stringent quality standards, improved product durability, and enhanced customer satisfaction. As a Technical Supervisor at Tecknomen Facility Service, ensured compliance and optimized maintenance workflows. Engineering background in Mechanical and Production Engineering. Certified in quality control, project management, Lean management, and Excel.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Quality Associate
CARS24 SERVICES (P) LTD
Gurugram
10.2021 - Current
- Established comprehensive quality guidelines, reducing defects by 10%
- Defined quality metrics for manufacturing procedures, improving efficiency
- Collaborated to enhance product quality, resulting in a 15% increase in customer satisfaction
- Identifying areas of improvement, reducing errors, and ensuring compliance.
Technical Supervisor
Tecknomen Facility Service Pvt Ltd
Gurugram
05.2019 - 08.2021
- Oversaw technician tasks, ensuring compliance with regulations
- Conducted equipment inspections, reducing maintenance costs by 10%
- Managed day-to-day maintenance operations, optimizing efficiency
- Coordinated with external industries for major repair projects, saving 10% in outsourcing expenses.
Customer Service Manager (Lobby Assistant)
M3M India Pvt Ltd, Force
Gurugram
04.2018 - 04.2019
- Efficiently handled client complaints, reducing resolution time by 20%
- Acted as a liaison between customers and the condominium, fostering positive relationships
- Demonstrated the ability to manage high work volumes with quality.
Engineer Trainee
Bala Ji Engineering
Gurugram
08.2015 - 08.2017
- Completed tasks with a 100% completion rate, showcasing reliability
- Identified opportunities for process improvement, resulting in a 30% increase in efficiency
- Conducted research, collated data, and contributed to data-driven decision-making
- Enhanced team productivity by 15% through collaboration and professionalism.
Education
Bachelor of Mechanical Engineering -
Indira Gandhi Institute Of Technology & Management
06.2012 - 05.2015
Diploma - Production Engineering
Government Polytechnic Nilokher
Haryana 06.2007 - 12.2011
Skills
Technical capacity
Certification
Business Analytics with Excel
Timeline
Introduction to Quality Control
04-2023
Business Analytics with Excel
12-2022
Lean Management
12-2022
Introduction to Project Management
12-2022
Quality Associate
CARS24 SERVICES (P) LTD
10.2021 - Current
Technical Supervisor
Tecknomen Facility Service Pvt Ltd
05.2019 - 08.2021
Customer Service Manager (Lobby Assistant)
M3M India Pvt Ltd, Force
04.2018 - 04.2019
Engineer Trainee
Bala Ji Engineering
08.2015 - 08.2017
Bachelor of Mechanical Engineering -
Indira Gandhi Institute Of Technology & Management
06.2012 - 05.2015
Diploma - Production Engineering
Government Polytechnic Nilokher
06.2007 - 12.2011
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