Navdeep Tupe

Senior Technical Support Consultant

Allscripts

01.2012 - 12.2014

System Administration: - o Installing, Configuring and maintaining Domain Servers
Managing disk space, user profile creation, Group Policy implementation and user rights management
O Planning the capacity for systems and communications to accommodate growth in a timelymanner
O Working and managing Servers to meet the Azure Security Center score and Apply
Solutions to Identified Vulnerabilities
O Knowledge and Hands-on experience on Hyper V, VMware and Azure cloud services
Network Management: - o Managing the overall administration of LAN system of network layouts, configuration and maintenance of application servers and databases
O Managing Network monitoring and performance tuning
O Troubleshoot user access issues, including determining cause and implementing resolution
Technical Support: - o Troubleshooting problems pertaining to Performance Tuning, Network
Administration, Application Conflicts and system Bugs
O Addressing queries regarding the Information System / Software & extending support to theclients including maintenance of hardware / software
O Installing, configuring and maintaining Windows Operating Systems on VMware
Servers
Customer Support: - o Improving customer service based on client feedback through the development of new policies and procedures
Successfully managed all public relations issues
O Managed the needs/requirements of customer’s accounts through extensive follow- up procedures
O Work with customers to ensure that contractual service expectations are met
O Able to work effectively and efficiently within a team to deliver on key metrics, on time, all thetime
Taking ownership and responsibility of Security Center Score and delivering them Monthly Security center score and making plan of action towards vulnerabilities Updating Windows Servers after hours, approving patches on WSUS and deploying them using Batch Patch
MS SQL Server 2008/2018 maintenance, troubleshooting, SQL performance tuning,
SQL Jobs, Backups and Restoration
Knowledge and hands on experience on Turbonomics
Deployment and configuration of Virtual Machines on VMware
Configuration and management of Client Servers for non-Hosted Applications
Renewing Wild Card certificates on the servers
Hands on experience on Wire Shark and Ping Plotter to monitor and fix network issues
Creation of RFC accountable for end-to-end deliverables for Incident and Request
Management
Created handbook, Training material and Knowledge base articles for new and existing projects
Streamlined new and existing projects and created strategies
Good Knowledge of JIRA as we use to Log our work it
Some of the projects that I have planned and executed: o Deployed and configured Windows 2019 Active-Active node File server
O Deployed, configured and Managed (using GPO) Foxit PDF reader on over 700 servers
O Deployed, configured and Managed (using GPO) Microsoft SCEP on over 700 servers
O Installation and Configuration of Windows Server 2012 RDS Farms, Worked with Mphasis an HP Company