Naved Ali
Executive
New Delhi
Summary
Skilled MIS Executive with 2.5 years of professional experience in designing, developing, analyzing, monitoring, and updating computer system. Strong troubleshooting and problem solving skills to address system issues. High level of accuracy and attention to detail in managing data and systems. I am confident that i can contribute that i can contribute significant contribution to your organization. I am confident in my ability to adapt and thrive in any environment.
Overview
6
6
years of professional experience
Work History
Executive
EXL Service
11.2023 - 05.2024
- Receiving and Verifying expense reports and invoices from carrier and customers.
- Processing payments to carrier per company policies.
- Reconciling payable reports each month to confirm that all amounts paid were accurate.
- Solving payments or invoice discrepancies and documentation.
- Allocate work to team members as directed by management.
Executive
CSMS Group (Client - Hyundai Motor India Pvt Ltd)
12.2021 - 11.2023
- Provide support and maintenance to existing management information system (MIS).
- Maintain Daily / Weekly / Monthly Report.
- Maintain insurance Declaration Report of every month.
- Maintain sales report daily / Weekly / monthly dealer wise.
- Provide reports as per client needed.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Coordinating with various department and other support groups.
Customer Relations Executive
Calibehr Business Support Service Private Limited
09.2019 - 12.2021
- Core job was same as below, I was rebath hed due to vendor changed.
- Verifying customer application over online application.
- Capturing data from customer document to office portal.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Customer Relations Executive
Teleperformance (Client - SBI Cards)
08.2018 - 09.2019
- Verifying customer application over online application.
- Capturing data from customer document to office portal.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Bachelor of Arts - BA Programme
Delhi University (SOL)
New Delhi, India 04.2001 -
Skills
- Management Information System Expertise
- Advanced Excel - Countifs, Sumifs, Vlookup, Hlookup, Index Match, Sumproduct, Data function, Text Function, Pivot Table, Conditional formating
- Good WFM Knowledge - HT, AHT, SLA, Shrinkage, Attiration, Utilization, Occupancy, Forcasting, Goal Seek & Data Table
- Team Work
- Data Cleaning
- Problem Solving
- Effective Time Management
- Ability to multitask
- Fast learner
- Computer Skills
- Customer Service
Timeline
Executive
EXL Service
11.2023 - 05.2024
Executive
CSMS Group (Client - Hyundai Motor India Pvt Ltd)
12.2021 - 11.2023
Customer Relations Executive
Calibehr Business Support Service Private Limited
09.2019 - 12.2021
Customer Relations Executive
Teleperformance (Client - SBI Cards)
08.2018 - 09.2019
Bachelor of Arts - BA Programme
Delhi University (SOL)
04.2001 -
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