Naved Ahmed Ansari
Senior Analyst III Business Process Transactions
Indore,MP
Summary
Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 7 years of experience working on large-scale projects (AIG) as well handling daily operational requests.
Works on Citrix and Customer Service Accelerations
Data Analyst (Calculate Death Benefit amount, Partial withdrawal value, Surrender value, Cash value, Premium change & Face amount)
Analyze the Insurance Notices received from American General Life Insurance
Subject Matter Expert for AIG Clients
Maintain Daily / Weekly / Monthly / & Quarterly AIG volume reports for DXC.
Maintain Co-relation between Onshore & Offshore.
Proven ability to manage escalations from onshore.
Basis on analysis, provide the Correspondence to AIG Clients
Overview
9
9
years of professional experience
Work History
Senior Analyst III Business Process Transactions
DXC Technology
11.2016 - Current
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Contributed to increased department efficiency by identifying and implementing process improvements in daily tasks.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Trained new customer service representatives on best practices, policies and procedures.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Modified, updated and processed existing policies.
Business Analyst
Capitalvia
03.2015 - 07.2016
- Developed custom reports and dashboards to provide actionable insights for executive decision-making processes.
- Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
Education
MBA - Business Economics
School Of Economics
Indore 04.2001 -
Skills
Performance monitoring
undefinedAccomplishments
- Appeared in Interview of Banking Personnel Selection Clerical (2015).
- Cleared Institute of Banking Personnel Selection Probationary Officer (2011).
- Cleared Institute of Banking Personnel Selection- Clerical and Office Assistant (2012)..
- Cleared NSDC Module- Banking Sector Module.
- Cleared Pearson Test Of English with 7 Band (2022).
- LOMA 281 & 291 Certified (FLMI Level 1) (2023)
- Six Sigma Certified (Black,Blue,Green & White Belt) (2024)
Timeline
Senior Analyst III Business Process Transactions
DXC Technology
11.2016 - Current
Business Analyst
Capitalvia
03.2015 - 07.2016
MBA - Business Economics
School Of Economics
04.2001 -
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