NAVED HASHMI
Client Support | HR Operations
Hyderabad
Summary
HR Operations and Onboarding Specialist with proven expertise in handling international clients in a call center environment. Skilled in managing end-to-end onboarding, compliance, and payroll processes while ensuring seamless client and employee support. Recognized for delivering responsive, high-quality service and driving process efficiency across teams.
Overview
19
19
years of professional experience
Work History
EXT Coordinator
Uber Technologies
06.2023 - Current
- Managed end-to-end employee onboarding and offboarding processes, ensuring a seamless and professional experience
- Maintained accurate documentation and conducted regular HR audits to ensure compliance with company policies and regulatory standards
- Conducted system onboarding and process walkthroughs for new hires to ensure smooth integration
- Enhanced client satisfaction by understanding requirements and aligning workforce allocation to meet project and operational needs
- Provided early intervention and proactive support to resolve issues, driving long-term solutions and process improvements
HR Operations Executive
Collabera Technologies
07.2021 - 02.2023
- Issuing Offer letters & Appointment letters to new resources
- Collecting documents and initiating BGV according to the client requirement
- Handling Payroll entries and updating of payroll details of the new resources onboarded
- Coordinating with resource and BGV agencies for a quick background verification
- Handling FNF of the resources
- Act as a liaison between HR and employees by addressing real-time queries via calls, emails, or internal helpdesk systems
- Handle inbound employee support calls related to HR policies, payroll, leave, benefits, onboarding, and compliance
- Managing escalations in a client support HR environment.
- Document and track employee interactions using ticketing or CRM systems to maintain service logs and follow-up actions
- Escalate complex or policy-level queries to the appropriate HR function or senior management for resolution
- Maintain employee records and update HR databases based on incoming requests and support cases
- Support HR communication efforts by conveying announcements, policy changes, and updates through calls or messages
- Collaborate with payroll and benefits teams to resolve queries related to salary, deductions, or tax documentation
Operations Manager
HotelAditi
01.2013 - 04.2021
- Handling smooth operations of the Hotel
- Handling Sales and marketing of the hotel
- Overseeing Depts.:-Front Office, Banquets reservation & Operations, Restaurant
- Food production, maintenance etc
- Meeting and handling Corporate and Banquet Clients.
- Handling billing for Corporate and Regular clients.
Technical Support Specialist
Mahindra Satyam BPO
10.2006 - 12.2008
- Worked as an IT support/help desk environment for US ISP - AT&T
- Handled end-users remotely in a fast-paced environment.
- Handled a high volume of support requests with Inbound & Outboud calling
- Dealt with US clients and proficient in international client support
- Used the Call Tracking & ticketing System to document and manage problems and work requests and their respective resolutions and circumvention's.
Education
Graduation in Commerce - Accounts
Maharaja Sayajirao University of Vadodara
Certificate course - Sales & Marketing
Diploma - Hotel Management
The Academy Of Travel & Tourism Baroda
Skills
Employee lifecycle management (hire to retire)
Payroll administration and benefits support
Data analysis and HR reporting
Compliance and documentation management
Process improvement and automation
Workforce planning and resource allocation
undefinedPROFESSIONAL TRAITS
- Strong communication and interpersonal skills for effective vendor and stakeholder management.
- Excellent organizational and time management abilities to handle multiple priorities and deadlines.
- Attention to detail for accurate documentation and compliance checks.
- Proficiency in relevant software (MS Office, procurement systems, learning management systems).
- Problem-solving and process improvement mindset.
- Knowledge of vendor management principles, procurement processes, and compliance requirements
Timeline
EXT Coordinator
Uber Technologies
06.2023 - Current
HR Operations Executive
Collabera Technologies
07.2021 - 02.2023
Operations Manager
HotelAditi
01.2013 - 04.2021
Technical Support Specialist
Mahindra Satyam BPO
10.2006 - 12.2008
Certificate course - Sales & Marketing
Diploma - Hotel Management
The Academy Of Travel & Tourism Baroda
Graduation in Commerce - Accounts
Maharaja Sayajirao University of Vadodara