NAVEED PASHA
Customer Support
banglore
Summary
Customer Service Professional with over a year of experience in both international and domestic voice processes. Demonstrated proficiency in managing high-volume inbound and outbound calls, efficiently resolving customer issues, and achieving high customer satisfaction rates. Proficient in CRM systems and adept at thriving in fast-paced environments.
Overview
2026
2026
years of professional experience
5
5
Languages
Work History
Customer Support Specialist
Flipkart Pvt. Ltd.
07.2020 - 09.2025
- Assisted customers through outbound calls, resolving inquiries and ensuring satisfaction.
- Managed L2 escalations related to refunds, returns, delivery issues, and order cancellations.
- Communicated effectively with customers via calls, emails, and SMS.
- Coordinated with hubs, delivery agents, and internal teams to tackle complex issues.
- Analyzed customer data to identify improvements for service efficiency.
- Verified return images, addressed complaints, and handled technical issues with returns/refunds.
- Trained junior staff in escalation handling and maintained accurate documentation.
Customer Support Executive
Grassroots Solutions & Services Private Limited
2020 - 2021
- Delivered excellent customer service by providing timely assistance and product-related guidance.
- Handled customer inquiries, complaints, and service issues to ensure client satisfaction.
- Maintained a focus on service quality to support customer retention and revenue growth.
- Communicated with customers across different platforms to resolve queries efficiently.
- Adapted support based on the level of customer need, ensuring a personalized experience.
Education
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Banglore University
01.2015
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Banglore University
01.2011
Skills
- Financial Analysis & Investment Strategies
- Risk Management & Compliance
- Teamwork
- Customer Experience & Relationship Management
- Data Analysis & Reporting
- Team Leadership & Coordination
Timeline
Customer Support Specialist
Flipkart Pvt. Ltd.
07.2020 - 09.2025
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Banglore University
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Banglore University
Customer Support Executive
Grassroots Solutions & Services Private Limited
2020 - 2021
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