Naveed Abdul Salam Hamdule
Mumbai
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Supervisor
ALEID International Logistics Company
Dajeej
11.2019 - 05.2024
- Company Overview: Marine Shipping
- Installation of windows operating systems into client PCs & laptops
- Installation of local & network printers, copier machines, desktop printers, scanners & configuration of SMB scan folder over network
- Managing control panel of MS Office 365, creating & modifying users email id, resetting password, creating & modifying outlook rules
- Configuration of outlook on desktop and in mobile application
- Emails archiving/backing-up on local sever into .pst file
- Managing control panel of registered domain over GoDaddy and renewal of domain
- Installation of server operating system, active directory & domain controller
- Creating/modifying domain users account & passwords
- Map drive shared folder over network & managing access of share folders permissions
- Diagnosed & troubleshoot errors on accounts & logistics software
- (E-freight web application & Focus6 offline software)
- Installation of antivirus, MS-Office, java & other desktop applications
- Keep up to date antivirus, MS-office, windows OS, windows server, firewall & other applications
- Enrolling FP (Finger Print) user & managing user’s door access
- Daily backup of files server & accounts software focus6
- Managing & troubleshoot of analog Panasonic landline phone extensions
- Controlling & monitoring CCTV camera’s and troubleshoot errors
- Keeping UpToDate server room, firewall, cisco switches, client’s PC’s, printers & hardware stock
- Quick diagnosed and problem solving over phone and in person as required by
- Providing full IT support by remotely or in person in Kuwait and UAE to over sixty users
- Marine Shipping
IT Technical support Engineer
Asnan Tower dental clinic
Salmiya
08.2019 - 10.2019
IT In-charge
Wajda Group Company
Dajeej
03.2019 - 04.2019
IT Desktop Support Engineer
AL-Eid Customs Clearance & Transportation Office
Dajeej
08.2016 - 11.2018
IT Technical Support
ESS COMPASS QATAR CATERING SERVICES
Raas Laffan City
11.2014 - 04.2015
Education
Bachelor of Science - I.T (BSc.IT)
Institute of Management & Engineering Technology
Mumbai12.2014
Skills
- Server Operating Systems
- Microsoft Windows Server 2019
- Windows Server 2016
- Windows Server 2012
- Windows Server 2008
- Client Operating Systems
- XP
- Vista
- Windows 7
- Windows 8
- Windows 81
- Windows 10
- Windows 11
- Applications
- Office 365 Administration
- MS-Office
- Word
- Excel
- Outlook
- Power Point
- Access
Passportdetails
W0779104, 09/14/22, 09/13/32, Kuwait (Indian Embassy)
Visadetails
18th (Transferable) Kuwait, 10/29/24
Personal Information
- Date of Birth: 10/04/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Traveling
- Cricket
- Football
- Gaming
- Reading
- Net-Surfing
- Socializing
Disclaimer
I hereby declare that the above furnished information is true to my best knowledge & belief.
Languages
- English
- Arabic
- Hindi
- Urdu
Accomplishments
December 2020 & January 2023
Certification
- Completed Microsoft 365 & Office 365 Administration Course.
- Completed Windows Server Administration Course.
Successfully completed ICNS (IP Solutions Certified Network Specialist) from IP Solutions Dadar that includes:
- Completed MCITP (Microsoft Certified IT Professional) Course from IP Solutions Dadar Mumbai on January, 2012.
- Completed CCNA (Cisco Certified Network Associate) Course from IP SolutionsDadar Mumbai on August, 2011.
- Completed Computer Hardware & Networking Essential Course from IP Solutions Dadar Mumbai on July, 2011.
- Completed Computer Awareness Course from APEX Computer Education Murud-Janjira on April 22, 2009.
References
References available upon request.
Timeline
IT Supervisor
ALEID International Logistics Company
11.2019 - 05.2024
IT Technical support Engineer
Asnan Tower dental clinic
08.2019 - 10.2019
IT In-charge
Wajda Group Company
03.2019 - 04.2019
IT Desktop Support Engineer
AL-Eid Customs Clearance & Transportation Office
08.2016 - 11.2018
IT Technical Support
ESS COMPASS QATAR CATERING SERVICES
11.2014 - 04.2015
Bachelor of Science - I.T (BSc.IT)
Institute of Management & Engineering Technology
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