Naveed Bashid Ghazali
Associate Manager Training - MIS
Mumbai
Summary
Management Information System Professional with 15+ years of experience in the field. Interested in challenging jobs, that will allow efficient utilization of strong analytical skills, problem solving & organizational abilities and team handling capabilities. Deployed various methodologies to analyze various processes, recommending modifications to minimize escalations, realize operational efficiencies.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Associate Training Manager - MIS
Sutherland
Mumbai
01.2012 - Current
- Publishing and analyze daily, weekly, monthly, and quarterly reports that enable data driven business decisions as per defined timelines
- Collating and up keep of data for 3 sites in Mumbai and Hyderabad
- Managing training to provide data driven analysis to Training Leads to improve efficiency and Productivity
- Preparing Site and Program Wise Dashboard for higher Management for reviews Implementation and Auditing of reports for finished batch and updating same in share point
- Sending compliance report as per defined Time lines Ensure 98% data accuracy for report by auditing different data input source and rectifying same via escalating to stakeholders
- Identifying and reporting process and reporting issues and proposing improvement initiative
- Provide data driven analysis to Training to improve efficiency and productivity
- Training training team to provide clear concise data and graphical presentations
- Handling sensitive reports like Attrition Tracker, Performance Reports
- Communicate and present analytical findings to management team
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Developed surveys to identify training needs based on projected production processes and changes
- Trained staff during demonstrations, meetings, conferences and workshops
MIS Lead
Spanco Respondez
Mumbai
02.2007 - 01.2012
- Managing team to provide data driven analysis to Operations to improve efficiency and productivity
- Improve cost of maintaining Service Level’s with existing resource by Data analysis Delegating work to team members to prepare Real time reports on hourly basis and scheduling breaks
- Preparing Process Dashboard for higher management & constantly monitor overstaffed segments and utilize it with training & coaching and shift adjustment
- Created call forecasts and project future staffing requirement Solicit employee input in scheduling process to develop most efficient schedules as practical and maximize employee satisfaction
- Schedule and track meetings, training, and other off-phone events
- Working on succession planning of workforce, rendering technical guidance to team for shift management activities Provide data driven analysis to Operations to improve efficiency and Productivity
- Handling reports for Client and Operations like Productivity Reports, scheduling and incentives
- Training & handling the team members to provide clear concise data analysis and graphical presentations Handling sensitive Reports like Invoicing, Attrition Tracker, Performance Reports
- Also handled Business review Reports, Center Level Reports, Operational Metrics and ABC Analysis
- Communicate and present analytical findings to management team
- Implement and analyze daily, weekly, monthly, and quarterly reports that enable data driven business decisions.
Operations Executive
ICICI Lombard
Mumbai
04.2006 - 02.2007
- Managed a team of 5 junior executives
- Planning and work allocation for team members on a daily basis to handle reports
- Handled Refunds to clients & Commissions, Payout to brokers Handled Banking (Cash/Cheque Management Service) and funds inflow Conducted training sessions for new team members
- Handling High Value Transaction & Transfer cheque on daily basis Assisted in developing software for cheque/cash & policy reconciliation for standardizing Operating Procedures
- Issuance of Travel policy certificates & passing endorsement (extension, cancellation & edition)
- Providing crucial input to Regional Operational Head of Department
Accountant
Bin Khadim Radha & Co
Dubai
05.2005 - 08.2005
- Gathered financial information, prepared documents and closed books
- Preparing Balance Sheet of firms
- Verifying stocks of firms with detailed market research Preparing day-to-day transaction report & managing petty cash
Back Office Executive
Citibank
Mumbai
06.2003 - 12.2004
- Creating, validating and updating Credit Card Application
- Checking & reviewing application forms
- Following up with Clients regarding documents Coordinating with Sales Executive regarding clients requirement
- Developed and updated calendars to schedule team and customer meetings
Education
BCom -
Mumbai University
India 03.2003 - 03.2006
HSC -
Rizvi College
Mumbai 03.2000 - 03.2002
SSC -
St Mary’s High School
Mumbai 03.1998 - 03.1999
Skills
Power BI Certified
Timeline
Associate Training Manager - MIS
Sutherland
01.2012 - Current
MIS Lead
Spanco Respondez
02.2007 - 01.2012
Operations Executive
ICICI Lombard
04.2006 - 02.2007
Accountant
Bin Khadim Radha & Co
05.2005 - 08.2005
Back Office Executive
Citibank
06.2003 - 12.2004
BCom -
Mumbai University
03.2003 - 03.2006
HSC -
Rizvi College
03.2000 - 03.2002
SSC -
St Mary’s High School
03.1998 - 03.1999
Projects
Automation of Reports
Instead of spending hours manually extracting data cutting and pasting to create reports, and then must repeat the whole thing, consolidating data across sources, crunching numbers and creating reports is a tedious task
- Clients get access to report data right away, without having to wait for somebody to run it
- Accuracy: the elimination of issues due to manual intervention, like hitting copy-and-paste at the wrong section
- Automation allows staff the opportunity to focus on analyzing the data instead of on pulling it
iCube 2.0
Aims to enhance user experience by re-designing the UI/UX to include ability to add dynamic options
- Dashboard page that shows the users current and historical performance data
- Managers be able to view his trainers current and historical performance data
- Performance data consist of throughput, attrition, EWS, shrinkage, nesting and 0-30 data
- Enhanced Daily Training Journal
- Customizable DTJ templates to fit program requirements
- Option to add attachments
- Save updated DTJ email recipients
- Personalized Screens
- Personalizing colour themes, homepage options and user interface layout
- Single Sign On
- Centralized control on login in SGL/Outside SGL vLan
- iRoz Integration
- Link iCube to capture trainers and trainees IRoz attendance to validate and update iCube attendance
- Option to add and configure L1 or L2 Attrition reasons
- Configuration page to add or edit attrition L1 and L2 reasons
- Updated Wave Summary
- Add links to wave summary section to reduce navigation time
- Add the following details – Day 2 additions, primary trainer, secondary trainer and training delivery method
Personal Information
Date of Birth: 23rd August 1982
Address: Radha Apt, 1st floor, Room No.105, C.S.T Rd, Kurla (W), Mumbai: 400070
Hobbies: Travelling and listening music
Languages Known: English, Hindi, Marathi & Urdu
Passport No: J9273499
Geographical Remit
India | EMEA | NAM
Projects
Automation of Reports
Instead of spending hours manually extracting data cutting and pasting to create reports, and then must repeat the whole thing, consolidating data across sources, crunching numbers and creating reports is a tedious task
- Clients get access to report data right away, without having to wait for somebody to run it
- Accuracy: the elimination of issues due to manual intervention, like hitting copy-and-paste at the wrong section
- Automation allows staff the opportunity to focus on analyzing the data instead of on pulling it
iCube 2.0
Aims to enhance user experience by re-designing the UI/UX to include ability to add dynamic options
- Dashboard page that shows the users current and historical performance data
- Managers be able to view his trainers current and historical performance data
- Performance data consist of throughput, attrition, EWS, shrinkage, nesting and 0-30 data
- Enhanced Daily Training Journal
- Customizable DTJ templates to fit program requirements
- Option to add attachments
- Save updated DTJ email recipients
- Personalized Screens
- Personalizing colour themes, homepage options and user interface layout
- Single Sign On
- Centralized control on login in SGL/Outside SGL vLan
- iRoz Integration
- Link iCube to capture trainers and trainees IRoz attendance to validate and update iCube attendance
- Option to add and configure L1 or L2 Attrition reasons
- Configuration page to add or edit attrition L1 and L2 reasons
- Updated Wave Summary
- Add links to wave summary section to reduce navigation time
- Add the following details – Day 2 additions, primary trainer, secondary trainer and training delivery method
Personal Information
Date of Birth: 23rd August 1982
Address: Radha Apt, 1st floor, Room No.105, C.S.T Rd, Kurla (W), Mumbai: 400070
Hobbies: Travelling and listening music
Languages Known: English, Hindi, Marathi & Urdu
Passport No: J9273499
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